Allowance for Travel, Broadband, Child, Parking. Performance Rewards. Company trips.

Allowances & Perks

Medical

Hybrid Working: fixed + flexible work arrangements (upon approval).


Monday - Friday, Regular Hours

Each staff member will be equipped with at least one suitably configured computer - Laptop (Mac/Windows), iPad, Desktop.

Computer

Annual, Medical, Maternity, Paternity, Compassionate, Examination, Hospitalisation.

Leaves

Located in Bandar Utama (next to 1 Utama). In-building access to public transport (MRT) and buses.

Easy Access

Dolphin - Creative Advertising Agency

We are <a href="https://d0lph1n.com" target="_self">Dolphin</a>, a bold and innovative Creative Advertising Agency based in 1 Powerhouse, Bandar Utama, Petaling Jaya.

We’re not just another agency—we’re a powerhouse of creativity, strategy, and innovation. Our team thrives in a collaborative, fun, and dynamic environment, where we break down briefs, craft compelling campaigns, and brew the best marketing solutions for our clients.

At Dolphin, we create big ideas that drive advertising campaigns, social &amp; digital campaigns, content creation &amp; markleting and community management for some of the most recognisable brands, including Kiehl's, L'Oréal Paris, Maybank, Armani, Maybelline, Reckitt Benckiser (RB), YSL, Royal Canin, Aeon Bank, Ali Cafe, Veet, CeraVe, and many more.

We treasure team players who work hard and meet the expecations.&nbsp;

If you’re fearless, full of ideas, and ready to dive into the world of creative advertising, we want you!

Small Agency Agility. Big Agency Thinking.

<ul>
<li>We reward bold thinking, fresh perspectives, and fearless execution.</li>
<li>We celebrate excellence and results.</li>
<li>Teamwork Makes the Dream Work.&nbsp;</li>
<li>Fearless Attitude, Fun Environment.</li>
<li>Work Hard, Live Well!</li>
</ul>
Ready to dive in? Join us at Dolphin!

Where Creativity Meets Passion, Performance & Fun.

A boutique communications agency, with multinational & local clients. We develop marketing strategies & creatives across traditional & digital platforms.

At <a href="https://d0lph1n.com" target="_self">Dolphin</a>, we create bold and innovative advertising campaigns for top brands like L'Oréal Paris, Kiehl's, Maybelline, 3CE, Maybank, AEON Bank, Ali Cafe, Royal Canin, and more.&nbsp;

We are seeking a Customer Service Support Executive to engage with <a href="https://www.royalcanin.com/my" target="_self">Royal Canin</a>’s customers across social platforms, ensuring a strong brand reputation and enhancing customer satisfaction. Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs.&nbsp;

This one-year freelance contract role involves managing customer inquiries, swiftly resolving issues, and ensuring a seamless customer experience. The position offers the flexibility of remote work (Work From Home - WFH).
&nbsp; Responsibilities
<ul>
<li>Respond and initiate contact with our client brand on Facebook, Instagram, Twitter and TikTok comments, inbox messages and live chats.</li>
<li>Moderate and respond to social media channels per internal community management process guidelines as well as external client social media process guidelines.</li>
<li>Update daily comments and report to supervisor/clients.</li>
<li>Manage efforts in building online reviews and reputation.</li>
</ul>

This job is a Customer Service Support Executive (One-Year Contract) at Dolphin, handling customer inquiries and enhancing brand reputation for Royal Canin. You might like this job because it offers remote work flexibility and focuses on engaging with customers on social media platforms.

Communication

Interpersonal Communications

Customer Service

Customer Support

Product Support

At Dolphin, we create bold and innovative advertising campaigns for top brands like L'Oréal Paris, Kiehl's, Maybelline, 3CE, Maybank, AEON Bank, Ali Cafe, Royal Canin, and more. 

We are seeking a Customer Service Support Executive to engage with Royal Canin’s customers across social platforms, ensuring a strong brand reputation and enhancing customer satisfaction. Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs. 

This one-year f...

Customer Service Support Executive (One-Year Contract)

Dolphin - Creative Advertising Agency

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Company Profile

Dolphin - Creative Advertising Agency