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This job is for a Customer Sales Support Executive, helping Mandarin-speaking clients over phone, chat, or email. You might like this job because you enjoy assisting others in a friendly team and want growth opportunities in a supportive environment!
Job Description
Job Responsibilities:
- Respond to customer queries through phone, live chat, or email.
- Offer prompt and professional assistance to Mandarin-speaking clients.
- Help with troubleshooting, account management, and various inquiries.
- Ensure exceptional customer service in accordance with company guidelines.
- Capable of working autonomously or collaboratively within a team.
- Effectively resolve customer problems or complaints within the specified time limits
Why Join Us?
- Supportive and friendly team environment
- Clear training and onboarding process
- Career development & growth opportunities
- Stable company with modern work culture
Job Requirements
What qualities do we seek?
- At least 1 year of experience in customer service is preferred.
- Individuals who are responsive, committed, and focused on achieving results.
- Proficiency in Mandarin is essential, given the target market of our client.
- Excellent communication and problem-solving abilities.
- Fresh graduates are welcome to apply.
Right to Work Requirements
- The company is open to sponsoring a working visa for qualified candidates (subject to T&Cs)
Working Arrangement
- On Site
Skills
Customer Service
Customer Relationship Management
Customer Support
Mandarin Chinese
Company Benefits
Strategic Location
Right at the heart of KL with easy public transportation access (Hang Tuah LRT Station)
Performance Bonus
KPI-based incentives and bonuses
Afternoon Break
Afternoon tea break with snacks supply in the office
Training & Career Development
1-to-1 training provided coupled with professional development opportunities
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
AGENSI PEKERJAAN STAR GLOBAL SDN BHD
Star Global recruitment firm, founded in 2022 and headquartered in Bukit Bintang, Kuala Lumpur, is a boutique HR consultancy specializing in technology and digital talent recruitment. We offer bespoke, integrated recruitment solutions tailored to our clients’ unique needs
Our unique approach combines data-driven sourcing, rigorous screening, and deep industry insights to connect businesses with highly...