The company encourages self-development and will support learning of new skills as long as it fits into our vision.

Learning and Development

Competitive pay and compensation packages!

Remuneration

Never go hungry with snacks and drinks provided!

Stocked Pantry

Annual company trip to foreign countries!

Company Trip

CTG Wellness Sdn Bhd

<h2>Who We Are</h2>
CTG Group, established in 2018, began as a training provider for small and medium enterprises and emerging entrepreneurs aiming to scale their businesses online. Today, we own some of the largest online healthcare and beauty brands, generating revenue of RM8 million per month. Our presence extends across multiple platforms, including Shopee, Facebook, WhatsApp, and physical retailers.&nbsp;
Our diverse portfolio includes our video editing and design house, 7Days; our product development arm, Waves; our business advisory and training unit, CTG Business; and our service-oriented division, Wisdom Factory.&nbsp;
Our team comprises young professionals from varied backgrounds, including legal, data, procurement, marketing, design, pharmaceutical, and traditional media industries. Through collaborative effort, we aim to reshape the entrepreneurial landscape in Malaysia. We're now hiring across several regions, including Penang, Kuala Lumpur and Sarawak.
===========================================
<h2>缘起&nbsp;</h2>
CTG集团成立于2018年，最初是一家为中小企业和新兴企业家提供培训的公司，旨在帮助他们将业务拓展至线上。如今，我们拥有马来西亚最大的线上保健和美容品牌，月收入高达800万令吉。我们的业务遍布多个平台，包括Shopee、Facebook、WhatsApp，以及实体零售商。
我们的多元化业务涵盖了视频编辑和设计部门7Days、产品开发部门Waves、业务咨询与培训单位CTG Business，以及服务导向的Wisdom Factory。
我们的团队由来自法律、数据、供应链、营销、设计、制药和传统媒体等领域的年轻专业人士组成。通过协作努力，我们致力于重塑马来西亚的创业环境。
我们欢迎来自全马各地的人才上交你的履历，我们一起干一番伟大的事业！

Vision: To Be The Largest E-Commerce Incubator In Malaysia 成为马来西亚最大的电商孵化平台

<h2>Core Values</h2>
At our core, we believe in the power of innovation and the importance of staying ahead by constantly discarding outdated practices and embracing new, forward-thinking ideas. This commitment to "推陈促新" ensures that we remain dynamic, adaptable, and at the forefront of our industry. Equally, we uphold the principle of "利他利己," understanding that by prioritizing the well-being and success of others, we create a supportive and collaborative environment.
This approach not only benefits our clients and partners but also enhances our own growth and success. By helping others thrive, we elevate ourselves and build a stronger, more prosperous community.
In essence, "Innovate and Elevate" encapsulates our dedication to progress and mutual benefit, driving us to create a better future for everyone involved.&nbsp;&nbsp;
===========================================
<h2>两大价值观</h2>
我们坚信创新驱动前进，通过 “推陈促新” 保持活力与行业领先地位，并通过 “利他利己” 创造正向环境，让客户、伙伴和我们共同成长。

Mission: To Make Entreprenership Easier 让创业变简单

在 CTG，客服不仅仅是问题解决者，更是驱动销售增长的关键力量。你将通过全渠道客户互动，运用专业的知识和卓越的服务，将每一次客户咨询转化为实际订单，并促进客户的持续复购！

💡 职务
<ul>
<li>需求洞察与销售转化：深入分析客户需求，提供精准专业的解决方案，有效引导客户咨询转化为销售业绩。</li>
<li>全渠道客户互动：通过电话、电子邮件、社交媒体等多元渠道，与客户建立紧密联系，主动创造并精准把握销售机会。</li>
<li>客户跟进与复购提升：积极跟进潜在客户，运用专业销售技巧，显著提高成交转化率，并有效促进客户持续复购。</li>
<li>订单处理与二次销售：高效处理订单、物流、退换货等相关事务，同时敏锐识别并有效促成客户的二次购买机会。</li>
<li>售后服务与销售目标达成：高效解决客户售后问题，确保客户满意度，同时达成既定的销售目标。</li>
<li>客户关系管理与策略优化：精细化管理客户资料，熟练运用 CRM 系统，优化客户经营策略，提升客户价值。</li>
<li>市场协同与销售增长：与市场团队紧密协同，积极参与并优化促销活动，共同推动整体销售业绩增长。</li>
<li>专业培训与能力提升：持续参与专业培训，不断精进销售技巧与服务能力，保持专业领先优势。 </li>
</ul>
&nbsp;🎯 如果你具备以结果为导向的思维模式、卓越的说服能力，并能在高绩效的销售环境中不断突破自我，我们诚挚邀请你加入 CTG！在这里，你将有机会充分发挥个人才能，根据业绩表现获得丰厚的职业发展和经济回报！&nbsp;

This job is about being a Customer Service Executive who supports Mandarin-speaking e-commerce sales. You might like this job because you’ll interact with customers across various channels, using your skills to turn inquiries into sales and help boost repeat purchases!

Troubleshooting (Problem Solving)

Empathy

Product Knowledge

Time Management

Patience

Customer Relationship Management

Online Communication

Sales

在 CTG，客服不仅仅是问题解决者，更是驱动销售增长的关键力量。你将通过全渠道客户互动，运用专业的知识和卓越的服务，将每一次客户咨询转化为实际订单，并促进客户的持续复购！

💡 职务



-需求洞察与销售转化：深入分析客户需求，提供精准专业的解决方案，有效引导客户咨询转化为销售业绩。


-全渠道客户互动：通过电话、电子邮件、社交媒体等多元渠道，与客户建立紧密联系，主动创造并精准把握销售机会。


-客户跟进与复购提升：积极跟进潜在客户，运用专业销售技巧，显著提高成交转化率，并有效促进客户持续复购。


-订单处理与二次销售：高效处理订单、物流、退换货等相关事务，同时敏锐识别并有效促成客户的二次购买机会。


-售后服务与销售目标达成：高效解决客户售后问题，确保客户满意度，同时达成既定的销售目标。


-客户关系管理与策略优化：精细化管理客户资料，熟练运用 CRM 系统，优化客户经营策略，提升客户价值。


-市场协同与销售增长：与市场团队紧密协同，积极参与并优化促销活动，共同推动整体销售业绩增长。


-专业培训与能力提升：持续参与专业培训，不...

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Company Profile

CTG Wellness Sdn Bhd