ENVO BPO SERVICES SDN BHD

<ol>
<li>Quality Monitoring &amp; Regulatory Compliance</li>
</ol>
<ul>
<li>&nbsp;Listen to and evaluate telesales calls to ensure full compliance with the banking partner’s policies, internal quality standards, and regulatory requirements.</li>
<li>&nbsp;Conduct rigorous compliance checks to ensure agents strictly adhere to sales scripts, product disclosure requirements, and mandatory consent protocols during all customer interactions.</li>
</ul>
2. Feedback, Coaching &amp; Training Support
<ul>
<li>&nbsp;Provide detailed and constructive feedback to telesales agents to drive continuous improvement in sales quality, regulatory compliance, and customer engagement.</li>
<li>&nbsp;Collaborate closely with team leaders and trainers to address performance gaps through refresher training sessions and targeted coaching initiatives.</li>
</ul>
3. Analytics &amp; Performance Insights
<ul>
<li>&nbsp;Analyze call performance trends to identify recurring issues and proactively recommend improvements to telesales scripts, sales techniques, and customer handling strategies.</li>
<li>&nbsp;Prepare and present regular QA reports highlighting audit results, agent performance scores, and key trends to keep campaign management informed.</li>
</ul>
4.Operational Excellence &amp; Documentation
<ul>
<li>&nbsp;Meticulously maintain accurate and organized records of all call evaluations, feedback sessions, and audit findings for reporting and official audit purposes.</li>
<li>&nbsp;Ensure telesales agents consistently deliver professional and respectful service to uphold the brand reputation of our financial partner.</li>
</ul>

This job is about ensuring quality in telesales for a bank. You might like this job because you&#x27;ll help agents improve their calls, ensure compliance, and analyze performance trends, all while maintaining high standards for customer service.

Kerja ini adalah sebagai Eksekutif Kualiti Jaminan. Anda mungkin berminat dengan kerja ini kerana ia melibatkan pemantauan panggilan jualan, memberikan maklum balas membina kepada agen, serta menganalisis prestasi untuk memastikan perkhidmatan berkualiti tinggi. Ini membantu meningkatkan kepuasan pelanggan dan mengukuhkan reputasi jenama.

Microsoft Office

Product Quality (QA/QC)




-Quality Monitoring and Regulatory Compliance




-_Listen to and evaluate telesales calls to ensure full compliance with the banking partner’s policies, internal quality standards, and regulatory requirements.


-_Conduct rigorous compliance checks to ensure agents strictly adhere to sales scripts, product disclosure requirements, and mandatory consent protocols during all customer interactions.

2. Feedback, Coaching and Training Support



-_Provide detailed and constructive feedback to...

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ENVO BPO SERVICES SDN BHD