Job Description

• Provide first level support for business applications.
• Act as a liaison between IT teams and business users.
• Working closely with management to prioritise business goals and information needs.
• Extract, analyse and prepare business information, metrics, data and reports as required by the management and business users.
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Improves business process by studying current practices and recommends controls by identifying problems.
• Participates in user acceptance testing and testing of new system functionality.

Job Requirements

• Good business sense and strong knowledge of supply chain, retail or salon business processes.
• Ability to lead requirements gathering, future state design and fit-gap analysis with business stakeholders.
• Knowledge of Delivery and Process Improvement Methodologies.
• Good organisational, time and project management skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project) VBScript and SQL Query.

Skills