Job Description

Student Experience & Operations Intern

Location: Damansara Perdana, Petaling Jaya, Selangor

Internship Details

• Employment Type: Full-time Internship 
• Internship Duration: 3–12 months (depending on your university requirements and availability) 
• Working Days: Wednesday – Sunday 
• Working Hours: 8:00am – 4:30pm 
• Allowance: RM900 – RM1,800 per month (depending on internship duration, commitment and scope of responsibilities) 

About FITM

FITM (Fitness Innovations Malaysia) is one of Malaysia's leading fitness education and training providers. We conduct professional certification courses and workshops for personal trainers, gym instructors, physiotherapists and healthcare professionals.

As a Student Experience & Operations Intern, you'll gain hands-on experience in customer service, front desk operations, event coordination and business operations while supporting professional training courses and workshops.

This internship is ideal for students who enjoy interacting with people, staying organised, solving problems and learning how a training centre operates behind the scenes.

What You'll Be Doing

Student Experience & Front Desk

• Welcome students and visitors with a friendly and professional attitude. 
• Assist students with registration, check-in and general enquiries. 
• Answer phone calls, WhatsApp messages and walk-in enquiries. 
• Process course registrations and payments. 
• Help create a positive and welcoming learning experience for every student. 

Course & Event Operations

• Prepare classrooms before courses and workshops. 
• Set up learning materials and refreshments when required. 
• Take attendance and assist with student registration. 
• Support educators during training sessions. 
• Help ensure courses and events run smoothly. 

Customer Service & Administration

• Follow up with students regarding upcoming courses and important reminders. 
• Update student records and attendance. 
• Assist with documentation and general administrative tasks. 
• Support the daily operations of the training centre. 

Projects & Learning Opportunities

Depending on your interests and performance, you'll also have opportunities to:

• Assist with event coordination and logistics. 
• Take photos and videos during courses. 
• Support social media and marketing activities. 
• Help improve SOPs and operational workflows. 
• Learn to use AI productivity tools (e.g. ChatGPT) to improve efficiency. 
• Assist with special projects across different departments. 

Job Requirements

What You'll Learn

During your internship, you'll gain practical experience in:

• Customer Service 
• Front Desk Operations 
• Business Operations 
• Event & Course Coordination 
• Administrative Management 
• Professional Communication 
• Problem Solving 
• Team Collaboration 
• Process Improvement 
• AI Productivity Tools 

Eligibility

• Currently pursuing a Diploma or Bachelor's Degree and required to complete an industrial training/internship programme as part of your university or college curriculum. 
• Able to commit to a full-time, on-site internship for a minimum of 3 months (up to 12 months). 
• Available to work Wednesday – Sunday, 8:00am – 4:30pm.

Who We're Looking For

We're looking for someone who is:

• Friendly, approachable and enjoys helping people. 
• Positive, responsible and willing to learn. 
• Organised with good attention to detail. 
• Comfortable multitasking in a fast-paced environment. 
• A good communicator in English and Bahasa Malaysia (Mandarin is an advantage). 
• Familiar with Microsoft Office or Google Workspace. 
• Able to work independently and as part of a team. 

Preferred Background

Students currently pursuing or recently completed a Diploma or Bachelor's Degree in areas such as:

• Business Administration 
• Management 
• Hospitality 
• Event Management 
• Customer Service 
• Marketing 
• Human Resource 
• Communication 
• Sports Management 
• Tourism 
• Any related discipline 

Students completing their university's industrial training are encouraged to apply.

Why Join FITM?

At FITM, you'll be part of a small and supportive team where you'll gain real-world experience—not just observe from the sidelines.

You'll have the opportunity to:

• Work directly with fitness professionals and healthcare practitioners. 
• Learn how professional education and training programmes are managed. 
• Develop valuable customer service, communication and organisational skills. 
• Contribute to real projects and continuous improvements. 
• Build practical experience that prepares you for your future career. 

Outstanding interns may be considered for a full-time position upon successful completion of their internship, subject to performance and business needs.

Skills