Internal Learning/Training program! Self learning at your own time!

Award winning Learning/Training Program

Employees Medical 

Genpact provides career growth opportunities 

Career Growth

Genpact provide employees with Bonus and merit increment.

Yearly Bonus & Merit Increments

Genpact take care of employees' well-being

Employees' well-being

Genpact provide awards and recognition to performing employees

Awards and Recognition

Genpact Malaysia

At Genpact Malaysia, we empower our people to create bold and sustainable solutions through the fusion of process intelligence and advanced technologies. Our collaborative work environment fosters growth, learning, and the freedom to make a difference—whether in finance, operations, data analytics, or digital transformation.
Join us and be part of a purpose-driven team that’s reinventing the way businesses run.

About Genpact Malaysia

At Genpact Malaysia, we believe that transformation starts with people. Our culture is built on curiosity, courage, and a relentless drive to make things better. We empower our teams to think big, take ownership, and co-create innovative solutions that move businesses—and careers—forward.
We foster a diverse, inclusive, and collaborative environment where your voice matters and your ideas have impact. With a strong emphasis on learning, growth, and work-life balance, Genpact is a place where you’re not just building a career—you’re shaping the future.

Genpact Culture

<ul>
<li>Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. &nbsp;</li>
<li>Communicate via email and telephone with buyers, merchants, and other external and internal customers. &nbsp;</li>
<li>Maintain the company’s site quality by enforcing the company’s Policy Guidelines. &nbsp;</li>
<li>Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution. &nbsp;</li>
<li>Participate in other special projects/assignments and Partner with appropriate business teams as necessary. &nbsp;</li>
<li>Achieve weekly productivity and quality standards for investigations. &nbsp;</li>
<li>Experienced in the internet space and capable of succeeding in a fast-paced team environment. &nbsp;</li>
<li>Be prepared to be flexible with working hours and work Saturdays and/or Sundays. &nbsp;</li>
</ul>

This job is a Customer Service Representative who helps reduce fraud and communicates with customers over email and phone. You might like this job because you enjoy problem-solving in a fast-paced environment and working with a dynamic team.

Customer Service





-Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
 


-Communicate via email and telephone with buyers, merchants, and other external and internal customers.
 


-Maintain the company’s site quality by enforcing the company’s Policy Guidelines.
 


-Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
 

...

Customer Service Representative

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Genpact Malaysia