Hiredly X

<div>Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.&nbsp;<br><br>We help employers screen and source the best candidates through exclusive access to our job portal database.<br><br>Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.</div><div><br></div>

Headhunting/Executive Search

<div>Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.<br><br><br><strong>*Do note that since we are a headhunting firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!&nbsp;</strong></div>

Trustworthy

<p>Our client is a reputable BPO company providing professional support services across multiple industries. Looking for a <strong>Customer Service Representative (English &amp; Mandarin)</strong> for a finance project to manage <strong>live chat interactions</strong>, assist customers with inquiries, and ensure a high level of service quality.</p>
<ul>
<li>Customer Support &amp; Issue Resolution</li>
<ul>
<li>Provide timely, accurate, and professional responses to customer inquiries with empathy.</li>
<li>Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.</li>
<li>Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.</li>
</ul>
</ul>
<p></p>
<ul>
<li>Product Knowledge &amp; User Education</li>
<ul>
<li>Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).</li>
<li>Guide users through account setup, KYC, deposits/withdrawals, and trading processes.</li>
<li>Proactively educate users on platform updates, new features, and security practices</li>
</ul>
</ul>
<p></p>
<ul>
<li>Compliance, Security &amp; Risk Management</li>
<ul>
<li>Adhere to internal protocols and regulatory compliance guidelines.</li>
<li>Monitor and report suspicious behaviours, scams, or fraud attempts.</li>
<li>Ensure all interactions align with security best practices.</li>
</ul>
</ul>
<p></p>
<ul>
<li>Collect user feedback and report recurring issues for product improvement.</li>
<ul>
<li>Document customer interactions and maintain accurate case logs.</li>
<li>Provide support in multiple languages as required, prioritizing bilingual or multilingual service</li>
</ul>
</ul>


This job is for a Customer Service Representative who works from home, handling live chat in English and Mandarin. You might like this job because you’ll help customers with finance queries while learning about exciting trading products and services!

Customer Service

Our client is a reputable BPO company providing professional support services across multiple industries. Looking for a Customer Service Representative (English and Mandarin) for a finance project to manage live chat interactions, assist customers with inquiries, and ensure a high level of service quality.



-Customer Support and Issue Resolution



-Provide timely, accurate, and professional responses to customer inquiries with empathy.


-Handle a high volume of interactions efficien...

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