Job Description

We are a growing e-commerce fashion brand specializing in elegant apparel that blends tradition with modern style. Our mission is to provide exclusive, culturally respectful, and trend-forward fashion for women across Malaysia and beyond. As our business expands, we are looking for a dedicated Customer Service to join our team.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat and other platforms.
• Monitor, follow up, and resolve issues related to late, abnormal, or cancelled orders.
• Handle return and refund requests efficiently while ensuring a smooth customer experience.
• Coordinate with logistics partners for return parcels and delivery-related concerns.
• Manage customer feedback, reviews, and ratings with a focus on continuous improvement.
• Support the submission of claims, appeals, and basic reporting tasks (e.g., damaged goods, Shopee claims).
• Recheck outstanding issues such as late shipments and prepare monthly logistic return records.

Working Hours:

• 5.5 working days per week, based on scheduled shifts.
• Shift options: 8:00am–5:00pm or 1:00pm–10:00pm.
• Work-from-home allowed after 5:00pm to support flexibility. 

Job Requirements

• SPM qualification or above is accepted.
• Experince in Ecommerce industry is an advanatge.
• Possesses strong communication skills and a professional attitude in handling customers.
• Is organized, self-motivated, and capable of managing multiple tasks efficiently.
• Has experience in customer service or e-commerce (preferred but not required).
• Shows genuine interest in fashion and understands the importance of customer satisfaction

Skills