Access to training, mentorship, and the chance to take ownership of impactful projects.

Growth Opportunities

We reward your contributions fairly with a salary package that matches your skills and performance.

Competitive Pay

A supportive environment where your contributions are recognised and your voice matters.

Collaborative Team Culture

HELIXBYTE 

<p>At <strong>HelixByte</strong>, we are on a mission to make facilities and asset management smarter and easier. Our CMMS platform - <strong>Cerev</strong>, helps businesses streamline maintenance, track assets, and work more efficiently.&nbsp;</p>
<p>We’re more than software, we’re partners helping organizations digitize and future-proof their operations.</p>
<p></p>
<p><strong>Website:</strong> https://www.helixbyte.net/</p>

About HelixByte

<p>At <strong>HelixByte</strong>, we believe work should feel meaningful and energizing. We run on collaboration, curiosity, and continuous improvement. You’ll find that we:</p>
<ul>
<li>Keep things <strong>agile</strong> and <strong>open</strong> because your ideas matter, no matter your role.&nbsp;</li>
<li>Balance <strong>professionalism</strong> with a <strong>friendly</strong>, <strong>down-to-earth </strong>atmosphere.</li>
<li>Encourage <strong>growth</strong> - whether that’s learning new skills, experimenting with fresh ideas, or exploring leadership opportunities.<br>&nbsp;</li>
</ul>
<p></p>

Our Culture

<p>Drive the successful implementation and adoption of Cerev CMMS across client sites. Serve as the primary liaison between clients and our technical team, ensuring seamless onboarding, continuous system usage, and outstanding customer satisfaction.</p>
<p></p>
<h3><strong>CMMS Implementation &amp; Client Onboarding</strong></h3>
<ul>
<li>Lead the end-to-end implementation of Cerev CMMS for new and existing clients</li>
<li>Liaise with clients to obtain all necessary data for system setup, including asset registers, equipment lists, and maintenance schedules</li>
<li>Configure and set up the CMMS system according to client-specific requirements and workflows</li>
<li>Conduct training sessions and onboarding workshops to ensure clients are well-equipped to use the platform</li>
<li>Develop and maintain implementation timelines and project plans for each client rollout</li>
</ul>
<h3><strong>M&amp;E and Asset Advisory</strong></h3>
<ul>
<li>Demonstrate strong understanding of M&amp;E (Mechanical &amp; Electrical) equipment, electrical data, and asset management principles</li>
<li>Review and advise clients on their asset data, identifying gaps and areas for improvement</li>
<li>Liaise with client PICs (Persons-In-Charge) to understand their existing maintenance practices and recommend enhancements</li>
<li>Guide clients on best practices for structuring equipment hierarchies, preventive maintenance schedules, and work order workflows within the CMMS</li>
</ul>
<h3><strong>Problem Solving &amp; Feature Advocacy</strong></h3>
<ul>
<li>Proactively identify operational challenges faced by clients and propose practical solutions using existing CMMS features</li>
<li>Think critically about how new features or enhancements could help customers maximise value from the software</li>
<li>Gather and document client feedback, feature requests, and pain points for the product team</li>
<li>Collaborate with the technical team to validate feasibility of proposed features and improvements</li>
</ul>
<h3><strong>Stakeholder Coordination &amp; Expectation Management</strong></h3>
<ul>
<li>Act as the bridge between clients and the technical/development team to coordinate new feature development and system enhancements</li>
<li>Manage client expectations by providing clear timelines, progress updates, and transparent communication on deliverables</li>
<li>Prioritise and escalate client requests appropriately, balancing urgency with development capacity</li>
<li>Prepare and present progress reports and status updates to both clients and internal stakeholders</li>
</ul>
<h3><strong>Client Success &amp; System Adoption</strong></h3>
<ul>
<li>Champion the usage of Cerev CMMS with all assigned clients, ensuring consistent and ongoing system adoption</li>
<li>Monitor client usage patterns and proactively reach out to users who may need additional guidance or support</li>
<li>Conduct regular check-ins and follow-ups with clients to address challenges and ensure they are getting maximum value from the platform</li>
<li>Develop user guides, FAQs, and support materials tailored to client needs</li>
</ul>
<h3><strong>On-Site Support &amp; Issue Resolution</strong></h3>
<ul>
<li>Serve as the primary point of contact for all client enquiries, troubleshooting, and issues encountered at site</li>
<li>Respond promptly to support requests and provide timely resolution of operational and technical issues</li>
<li>Conduct site visits as needed to support implementation, training, and issue resolution</li>
<li>Maintain a log of all support tickets and ensure proper follow-through until resolution</li>
</ul>

This job is all about helping clients smoothly use a management software for their equipment and maintenance needs. You might like this job because it combines problem-solving, client relationships, and tech support, all while making a real impact!

Kerja ini adalah sebagai Eksekutif Operasi untuk sistem CMMS Cerev. Anda mungkin berminat dengan kerja ini kerana ia melibatkan kerjasama rapat dengan pelanggan untuk memastikan mereka menggunakan sistem dengan berkesan, menjalankan latihan, dan menyelesaikan sebarang isu yang timbul.

Microsoft Office

Drive the successful implementation and adoption of Cerev CMMS across client sites. Serve as the primary liaison between clients and our technical team, ensuring seamless onboarding, continuous system usage, and outstanding customer satisfaction.

CMMS Implementation and Client Onboarding



-Lead the end-to-end implementation of Cerev CMMS for new and existing clients


-Liaise with clients to obtain all necessary data for system setup, including asset registers, equipment lists, and mai...

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HELIXBYTE