Hextech Vision Sdn Bhd

<p></p>
<ul>
<li>Assist in preparing, maintaining and updating standard operating procedures (SOPs).</li>
<li>Ensure compliance with company policies and industry regulations.</li>
<li>Provide timely and effective support to partners via various communication channels (email, phone, chat, etc.).</li>
<li>Troubleshoot and resolve partner inquiries, issues, and escalations, ensuring a high level of satisfaction.</li>
<li>Assist partners during the onboarding process, ensuring a smooth and successful integration.</li>
<li>Contribute to the development of support resources, FAQs, and knowledge base articles.</li>
<li>Maintain accurate and up-to-date records, documents, and databases.</li>
<li>Enter and maintain data related to operations and other relevant metrics.</li>
<li>Assist in data analysis to identify trends and insights for operational improvements.</li>
<li>Support in generating operational reports and presentations as needed.</li>
<li>Participate in process improvement initiatives to enhance operational efficiency.</li>
<li>Provide input and suggestions for streamlining operational workflows.</li>
<li>Collaborate with various teams, internal and external, to facilitate seamless operations.</li>
<li>Act as a point of contact for operational inquiries and provide timely resolutions.</li>
</ul>


This job is an Operations Executive. Assist partners, resolve issues, develop support resources, analyze data, and optimize workflows. You might like this job because it involves collaboration and problem-solving.

The Operations Executive will play a crucial role in supporting the day-to-day operational activities of our tech company. 

Business Administration

Operations Management

Financial Technology (FinTech)

Microsoft Office





-Assist in preparing, maintaining and updating standard operating procedures (SOPs).


-Ensure compliance with company policies and industry regulations.


-Provide timely and effective support to partners via various communication channels (email, phone, chat, etc.).


-Troubleshoot and resolve partner inquiries, issues, and escalations, ensuring a high level of satisfaction.


-Assist partners during the onboarding process, ensuring a smooth and successful integration.


-Co...

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Company Profile

Hextech Vision Sdn Bhd