Job Description

• Assist in preparing, maintaining and updating standard operating procedures (SOPs).
• Ensure compliance with company policies and industry regulations.
• Provide timely and effective support to partners via various communication channels (email, phone, chat, etc.).
• Troubleshoot and resolve partner inquiries, issues, and escalations, ensuring a high level of satisfaction.
• Assist partners during the onboarding process, ensuring a smooth and successful integration.
• Contribute to the development of support resources, FAQs, and knowledge base articles.
• Maintain accurate and up-to-date records, documents, and databases.
• Enter and maintain data related to operations and other relevant metrics.
• Assist in data analysis to identify trends and insights for operational improvements.
• Support in generating operational reports and presentations as needed.
• Participate in process improvement initiatives to enhance operational efficiency.
• Provide input and suggestions for streamlining operational workflows.
• Collaborate with various teams, internal and external, to facilitate seamless operations.
• Act as a point of contact for operational inquiries and provide timely resolutions.

Job Requirements

• Diploma or Bachelor's degree in Business Administration, Operations Management, or a related field.
• Prior experience in administrative or operational support is a plus.
• Familiarity with fintech industry operations is advantageous.
• Tech-savvy with a good understanding of fintech industry and products.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy in work.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Effective communication and interpersonal skills.
• Problem-solving mindset and ability to adapt in a fast-paced environment.

Skills