Hiredly X

<div>Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.&nbsp; We help employers screen and source the best candidates through exclusive access to our job portal database. Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.</div><div> </div>

Headhunting/Executive Search

<div>Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character. *Do note that since we are a headhunting firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!&nbsp;</div>

Trustworthy

Leadership &amp; Team Development
<ul>
<li>Lead, coach, and develop the customer service team to achieve high performance</li>
<li>Foster a customer-centric culture with clear service standards</li>
<li>Provide ongoing training to enhance product knowledge and service skills</li>
</ul>
Customer Experience &amp; Operations
<ul>
<li>Develop and implement strategies to improve overall customer experience</li>
<li>Oversee daily operations across calls, email, and WhatsApp</li>
<li>Monitor feedback to identify trends and areas for improvement</li>
</ul>
Performance Management &amp; Process Improvement
<ul>
<li>Define and track KPIs (e.g., SLA, CSAT, resolution time)</li>
<li>Identify gaps and implement process improvements to enhance efficiency</li>
<li>Optimize workflows for faster response and better issue resolution</li>
</ul>
Escalation &amp; Problem Resolution
<ul>
<li>Manage escalated customer issues and ensure timely resolutions</li>
<li>Develop action plans to minimize recurring issues</li>
</ul>
Stakeholder Management
<ul>
<li>Collaborate with Sales, Product, and Operations to improve service delivery</li>
<li>Act as liaison between customers and internal teams</li>
<li>Streamline processes to enhance workflow efficiency</li>
</ul>

This job is all about leading a customer service team to ensure happy customers! You might like this job because you’ll coach others, improve service, and solve problems while working closely with different teams to make things better.

Kerja ini adalah untuk mengurus pasukan perkhidmatan pelanggan, memastikan mereka berprestasi tinggi sambil mencipta budaya yang memfokuskan pelanggan. Anda mungkin berminat dengan kerja ini kerana anda akan dapat memperbaiki pengalaman pelanggan dan menyelesaikan masalah secara berkesan.