Job Description

• Lead end-to-end delivery of technical projects, ensuring alignment with business objectives
• Collaborate with software development teams, architects, and engineers to define project scope, requirements, and deliverables
• Manage implementation timelines, resources, and customer expectations across multiple accounts
• Serve as the primary point of contact for customers throughout the implementation process and beyond
• Oversee integration processes, ensuring they are completed within the defined timeline and scope
• Coordinate with internal teams and external partners to resolve implementation challenges and maintain project momentum
• Proactively identify opportunities to enhance customer experience and drive product adoption
• Gather and analyze customer feedback to inform product improvements and future development priorities
• Facilitate communication between technical teams and non-technical stakeholders
• Develop and maintain strong relationships with key customers, addressing their technical issues and providing regular updates
• Excellent problem-solving skills and ability to navigate complex challenges
• Create and deliver customer training materials and documentation to facilitate smooth onboarding and product adoption
• Conduct customer training sessions and workshops to ensure effective use of the product
• Monitor customer health metrics and usage patterns to identify at-risk accounts and drive engagement
• Collaborate with the sales team to support upsell and cross-sell opportunities within existing accounts
• Ensure adherence to implementation best practices and quality assurance processes
• Coordinate with internal teams and external partners to resolve integration challenges and maintain project momentum

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, related field or
• 3+ years of experience in customer success, implementation, or technical account management roles
• Strong understanding of software implementation methodologies and best practices
• Proficiency in project management and customer relationship management tools (e.g., Jira, Confluence, Trello)
• Experience with cloud technologies (AWS, Azure, or Google Cloud) and SaaS implementations
• Excellent problem-solving skills and ability to navigate complex technical challenges
• Outstanding communication skills to effectively engage with both technical and non-technical audiences
• Proven track record of driving customer satisfaction and retention
• Ability to manage multiple customer accounts and priorities simultaneously
• Strong presentation and training skills
• Strong understanding of software development lifecycles and methodologies (Agile, Scrum, DevOps) would be a plus

Skills