Customer Success Management Trainee (EdTech)

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This job is for a Customer Success Management Trainee in EdTech. You might like this job because you'll gain hands-on experience in sales, marketing, and operations, preparing you for future leadership while helping shape innovative educational solutions!

RM 3800 - RM 4500

Mont Kiara, Kuala Lumpur

Job Description

We are seeking a highly motivated and adaptable Management Trainee (EdTech)  to join our dynamic team. This role is designed for an ambitious individual eager to gain comprehensive experience across critical functions within the educational technology sector, preparing them for future leadership positions. Successful candidates will contribute towards sales and marketing support, business development, daily operations and HR onboarding, ensuring the seamless delivery and continuous improvement of our services. 


Job Requirements

Key Responsibilities

Sales & Marketing Support 

Act as a technical expert on all company services and programs, providing comprehensive explanations to the sales team, conducting product demonstrations for both customers and sales personnel, and addressing course-related inquiries. Contribute insights and suggestions during marketing meetings to optimize outreach strategies.    

Operational Management & Stakeholder Relations 

Manage daily operational logistics, including attendance, staff rosters and punctuality, classroom readiness, and adherence to company policies by all relevant stakeholders. Facilitate communication with clients and mediate any issues involving stakeholders to foster positive relationships. Ensure accurate program scheduling and calendar management to prevent conflicts.    

Business Development 

Proactively identify, recommend, and pursue new business opportunities through market research and lead generation to expand the company's reach. Build and maintain strong relationships with potential and existing clients. Assist in developing and executing targeted sales strategies, including participation in negotiations and collaboration with Sales and Marketing teams, to achieve defined growth targets.

Seeking a highly motivated and adaptable Customer Success Management Trainee. This role is for an ambitious individual interested in future leadership positions.


Skills

Microsoft Office
Office Administration
Google Workspace
Google Analytics
Data Entry
Data Management
People Oriented
Copywriting

Company Benefits

FLEXIBLE WORK SCHEDULES

We provide a hybrid work arrangement to support better work–life balance and greater flexibility for our employees.

CAREER GROWTH

Upskill with mentorship from experienced professionals and get exposure to real projects and other opportunities with our technology division.

COLLABORATIVE TEAM CULTURE

At EZA, we're open about communication and have a supportive and friendly team- no hierarchies here!

TECH-DRIVEN

We're constantly improving our way of thinking and encourage the adoption of AI and automation into our processes to reduce repetitive work.


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive

Job Specialisation


Company Profile

Ez EdTech Solutions Sdn Bhd-logo-image

Ez EdTech Solutions Sdn Bhd

We’re an up and coming edtech startup that began in 2022 with nothing but passion for education and technology. Since then, we’ve grown into a team of tech lovers, gamers, educators and designers who believe learning should be exciting, practical, and future-proof. In 2025 we were awarded the Malaysian Digtial status to accelerate the country's digital economy and to drive digital transformation. Our goal? To become...