HRC International

<a href="https://www.marriott.com/en-us/hotels/rictx-the-publisher-downtown-fredericksburg-a-tribute-portfolio-hotel/overview/" target="_self">The Publisher Hotel, A Tribute Portfolio Hotel</a> in Fredericksburg, Virginia, is a boutique property that seamlessly blends modern luxury with the city's rich historical narrative. Situated on the former site of The Free Lance-Star newspaper, the hotel pays homage to Fredericksburg's legacy through its design, which incorporates bold contrasts and locally sourced art inspired by the city's patriotic past.

Training Plan:
<ul>
<li>Orientation (0,5 month): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase.</li>
<li>Front Desk Agent (5,5 months): You will learn to greet and welcome guests upon arrival; register guests into the computer, verifying reservation; promote “preferred” guest program and provide recognition and benefits to all current members; learn payment options for guests’ accounts; maintain a house bank and make a deposit and accurate report of receipts daily; issue key to and control entrance of safety deposit boxes; promptly respond to and resolve guest complaints; answer telephone promptly and properly being polite, courteous, and friendly; assist with shuttle or transportation services; assist guests with luggage upon their arrival to and departure; learn the local area, the hotel and hotel services; assist with wake-up calls; learn of incoming VIPs; learn and follow all applicable Company Standard Operating Procedures; assist other assignments as directed by the General Manger.</li>
<li>Guest Service Representative (3 months): You will learn to be prompt, courteous and accurate guest check-in and check-out; addresses questions or problems pertaining to hotel rooms and rates; maintains room security by providing effective key control; learn to respond to guest reservations requests; communicates with other departments to ensure proper handling of guests and groups; coordinates with Reservation Service regarding requests for suites, special accommodations, etc; follows up on room inventory and monetary controls; participates in completing daily shift check list tasks; assists with other Guest Service associates where needed including bell, door, reservations and concierge duties; attends all mandatory meetings; assist in other duties as assigned by Front Office Manager, and General Manager.</li>
<li>Front Office Supervisor (3 months): You will learn to oversee the agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; learn to train staff on upselling techniques; assign tasks to agents; provide training and support to agents; maintain all front office related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.</li>
</ul>

Click <a href="https://hrc-international.com/vacancy-detail/passionate-front-desk-agent-wanted-for-boutique-hotel-aCyLTG0uhsyt-MYb/" target="_self">here</a> for more information about the program and <a href="https://hrc-international.com/about/" target="_self">about HRC International</a>.

This job is an internship at The Publisher Hotel in Virginia, focusing on front office operations. You might like this job because you&#x27;ll gain hands-on experience in hospitality, learn about guest relations, and explore a unique, historic environment!

Front Office

Hotel Industry

Hotel Management

Hotel Operations

The Publisher Hotel, A Tribute Portfolio Hotel in Fredericksburg, Virginia, is a boutique property that seamlessly blends modern luxury with the city's rich historical narrative. Situated on the former site of The Free Lance-Star newspaper, the hotel pays homage to Fredericksburg's legacy through its design, which incorporates bold contrasts and locally sourced art inspired by the city's patriotic past.

Training Plan:



-Orientation (0,5 month): You will receive an orientation to the comp...

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