Job Description

Job Summary:
The Front Desk employee is the first point of contact for visitors/customers. This role ensures smooth daily operations at the reception area and provides excellent customer service.

Key Responsibilities:

• Greet and welcome customer in a professional manner.
• Answer, screen, and forward incoming phone calls.
• Provide customers with clear explanations of treatment details and pricing.
• Arrange and schedule customers treatments accurately.
• Serve customers/patients by preparing rooms, monitoring their condition, and offering drinks or snacks as needed.
• Handle incoming and outgoing emails and correspondence.
• Assist with general administrative tasks (filing, photocopying, scanning).
• Support other departments as needed.

Job Requirements

Qualifications & Skills:

• Minimum 1 years of experience in a receptionist or front office role.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and interpersonal skills.
• Professional appearance and attitude.
• Organized, detail-oriented, and able to multitask.

Optional / Additional:

• Knowledge of office management systems.
• Familiarity with treatment procedures, pricing, scheduling, and patient care.

Skills