AI-generated summary
beta
This job is all about helping customers feel valued! You’ll chat, call, and email them to answer questions, solve problems, and handle feedback. You might like this job because you enjoy making people's day and love teamwork!
Undisclosed
Midvalley, Kuala Lumpur
Full-Time
few hours ago
Job Description
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices
Job Requirements
- Tertiary education, diploma or above.
- Willing to work on shifts (including weekends if required).
- Proficient in Microsoft Office.
- Fluent English including written and verbal communication skills. Mandarin is an added advantage.
- Effective communication skills.
- A logical and analytical approach to problem-solving.
Skills
Empathy
Company Benefits
Dental Claim & Medical Insurance
We support employee well-being care through our subsidy.
Global Opportunity
Opportunity to expose international career.
Travel allowance
Fix monthly travel allowance to ease your commute.
Employee Referral Program
Employee Referral Program - Refer us your friend and get rewarded!
Annual performance bonus
Discretionary bonus - get rewarded if you and the company performed well!
Sports Subisdy
We want you to be healthy and fit!
Additional Info
Company Profile
Hytech Consulting Management Sdn Bhd
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. Our key clients include top trading platforms and cryptocurrency exchanges....