Others

You will enjoy inpatient, outpatient, optical and dental, health screening, physiotherapy benefits!

Health 

You will get the chance to be sponsored for your education and professional membership fees! 

Education

One day off on your birthday! Laptop allowance will be provided for using your own laptop!

Lifestyle

Maternity and Paternity up to 100 days and 10 days respectively, Marriage leave benefits is provided too!

Family Focus

Work your way! Enjoy flexible working hours, casual dress code, and a day of WFH each week!

Flexibility

Involve Asia

<ul>
<li>Open and transparent culture</li>
<li>We provide good opportunities for learning and working directly with the founders</li>
<li>Flexible Working Hours</li>
<li>Free snacks &amp; beverage in office !</li>
<li>We provide Dental &amp; Optical benefits (upon confirmation)</li>
<li>Laptop allowance&nbsp;</li>
<li>Insurance for inpatient boarding&nbsp;</li>
<li>3 days marriage leave entitlement&nbsp;</li>
<li>Maternity leave up to 100 days&nbsp;</li>
<li>Paternity leave up to 10 days&nbsp;</li>
<li>Annual leave up to 22 days&nbsp;</li>
<li>Birthday leave on the birthday month (upon confirmation)</li>
</ul>

Why Join Us?

Involve Asia is an affiliate marketing platform that helps connect advertisers to publishers through native advertising solutions. 
Involve provides tools to help web, mobile and social publishers automate affiliate marketing and maximise their earnings through intelligent product and service recommendations. 
Set up in 2014, Involve Asia is a venture-backed company with offices in Malaysia, Indonesia and Thailand. 
In 2017, Involve Asia has also been certified as an MSC-status company.

About Us

Overview of the Role:
Involve Asia is seeking a proactive and customer-focused Customer Support Associate to deliver exceptional service to our affiliates and brand partners. This role is responsible for managing customer inquiries, resolving platform-related issues, and ensuring a seamless user experience.&nbsp;
The ideal candidate is detail-oriented, tech-savvy, and passionate about helping customers succeed in a fast-paced digital environment.
 Key Responsibilities: 
<ul>
<li>Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner</li>
<li>Provide accurate guidance on platform features, tracking, payments, and campaign-related matters</li>
<li>Troubleshoot basic technical issues and escalate complex cases to relevant internal teams</li>
<li>Monitor support tickets to ensure timely resolution within SLA</li>
<li>Assist affiliates and advertisers with onboarding and account setup</li>
<li>Maintain detailed records of customer interactions</li>
<li>Identify recurring issues and suggest process improvements</li>
<li>Collaborate with internal teams (Tech, Finance, Ops, Account Management) to resolve customer concerns</li>
<li>Contribute to knowledge base articles and FAQs</li>
</ul>

This job is about helping customers thrive by providing excellent support at Involve Asia. You might like this job because you enjoy solving problems and communicating with people while working in a fast-paced, tech-driven environment.

Kerja ini adalah sebagai Associate, Customer Support di Involve Asia. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk membantu pelanggan dengan isu platform dan memastikan pengalaman mereka lancar. Peranan ini melibatkan menjawab pertanyaan, menyelesaikan masalah teknikal, dan berkolaborasi dengan pasukan lain.

Customer Support

Customer Relationship Management (CRM) Software

Overview of the Role:
Involve Asia is seeking a proactive and customer-focused Customer Support Associate to deliver exceptional service to our affiliates and brand partners. This role is responsible for managing customer inquiries, resolving platform-related issues, and ensuring a seamless user experience._
The ideal candidate is detail-oriented, tech-savvy, and passionate about helping customers succeed in a fast-paced digital environment.

Key Responsibilities: 



-Respond to customer inq...

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