AI-generated summary
beta
This job is a Customer Success Executive, helping customers have a great experience with our products. You might like this job because you get to connect with people, solve problems, and ensure they’re happy with their purchases!
Job Description
Customer Success Executive
We are looking for a proactive and customer-focused Customer Success Executive to support our growing customer base. This role is responsible for ensuring a positive customer experience across our online and retail channels.
Key Responsibilities
Customer Support
• Respond to customer inquiries via WhatsApp, email, and social media
• Assist customers with product information, orders, and after-sales support
• Handle customer feedback, complaints, and product inquiries professionally
Customer Relationship Management
• Build strong relationships with customers and improve customer satisfaction
• Follow up with customers to ensure positive product experience
• Identify opportunities to improve customer retention and loyalty
Order & Platform Support
• Assist customers with order tracking and product information on Shopee and Lazada
• Coordinate with logistics and operations team to resolve order issues
Customer Insights
• Collect and report customer feedback to improve products and services
• Identify common customer concerns and propose solutions
Internal Coordination
- Work closely with marketing and operations teams
- Support customer engagement campaigns and loyalty programs
-Build brand community
-Collect customer testimonials
Job Requirements
Requirements
• 1–3 years experience in customer service or customer success
• Strong communication and problem-solving skills
• Positive attitude and customer-first mindset
• Experience in e-commerce or retail customer support is a plus
Skills
Company Benefits
Level Up Your Skills
Skip the stagnant career. Get hands-on with e-commerce and digital marketing trends while learning directly from the pros.
Digital-First & Agile
No rigid 9-to-5 vibes here. We’re a tech-savvy team that values results and gives you the autonomy to crush your goals.
Build a Global Brand
Help a homegrown Malaysian success story go global. Your ideas actually matter here, and you’ll see your impact in real-time.
Good Vibes Only
Work in an aesthetic, high-energy space with a young, creative team. We’re all about collaboration and a social office culture.
Wins Get Recognized
We reward the hustle. If you hit your targets and bring the energy, we make sure you’re celebrated with competitive incentives.
Ultimate Wellness Perk
We live what we sell. Enjoy free or subsidized access to our premium skincare and supplements like itsCollPlus+. Glow from within!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
