Skip the stagnant career. Get hands-on with e-commerce and digital marketing trends while learning directly from the pros.

Level Up Your Skills

No rigid 9-to-5 vibes here. We’re a tech-savvy team that values results and gives you the autonomy to crush your goals.

Digital-First & Agile

Help a homegrown Malaysian success story go global. Your ideas actually matter here, and you’ll see your impact in real-time.

Build a Global Brand

Work in an aesthetic, high-energy space with a young, creative team. We’re all about collaboration and a social office culture.

Good Vibes Only

We reward the hustle. If you hit your targets and bring the energy, we make sure you’re celebrated with competitive incentives.

Wins Get Recognized

We live what we sell. Enjoy free or subsidized access to our premium skincare and supplements like itsCollPlus+. Glow from within!

Ultimate Wellness Perk

ITSCOLL PRODUCTS (M) SDN BHD

Forget boring supplements, we’re here to redefine what it means to live well. Founded in 2012 from a chemist’s passion for real results, itsColl Wellness has evolved into a digital-first beauty and health powerhouse. We don’t just follow trends, we set them by blending science with a lifestyle people actually love. Why join us?
<ul>
<li>Real Science: Work with Kementerian Kesihatan Malaysia ( KKM ) approved formulas&nbsp;</li>
<li>Government regulatory (GMP, HACCP, MESTI, JAKIM HALAL ) that actually make a difference.</li>
<li>Zero Stagnation: We’re agile, fast-paced, and constantly innovating.</li>
<li>Empowerment: We don’t just care about the customers’ well-being. We care about yours!</li>
</ul>

Where Chemistry Meets Creativity.

Working here isn't just a 9-to-6 Monday to Friday ; it’s about being part of a brand that values agility, aesthetics, and authenticity. From our cult-favorite itsCollPlus+ to our newest Functional grain drinks, we’re obsessed with high-quality ingredients from around the world like France , Japan , Korea , Norway , China and so on and even higher energy. If you’re a digital native who wants to help a homegrown Malaysian brand go global, let’s talk! Visit us on FB: https://www.facebook.com/itscoll.malaysia

Malaysia HQ :-
ItsColl Products (M) Sdn Bhd ( 1141887-H )
10 Lorong Siram
Taman Industri Siram
12100 Butterworth. Penang
Malaysia&nbsp;

Singapore Branch :-
ItsColl Product Singapore Pte Ltd ( 202201762M )
Block 3007 Ubi Road 1
#05-412
Singapore 408701

Hong Kong Branch :-
ItsColl Products ( HK ) Co., Limited ( 3266192 )
Room 702 , 7/F , Fu Fai Commercial Centre
27 Hillier Street , Sheung Wan , Hong Kong

Think Global, Act Agile: Your Career at itsColl

&nbsp;Customer Success Executive

We are looking for a proactive and customer-focused Customer Success Executive to support our growing customer base. This role is responsible for ensuring a positive customer experience across our online and retail channels.

Key Responsibilities
Customer Support • Respond to customer inquiries via WhatsApp, email, and social media • Assist customers with product information, orders, and after-sales support • Handle customer feedback, complaints, and product inquiries professionally
Customer Relationship Management • Build strong relationships with customers and improve customer satisfaction • Follow up with customers to ensure positive product experience • Identify opportunities to improve customer retention and loyalty
Order &amp; Platform Support • Assist customers with order tracking and product information on Shopee and Lazada • Coordinate with logistics and operations team to resolve order issues
Customer Insights • Collect and report customer feedback to improve products and services • Identify common customer concerns and propose solutions
Internal Coordination - Work closely with marketing and operations teams - Support customer engagement campaigns and loyalty programs
-Build brand community
-Collect customer testimonials

This job is a Customer Success Executive, helping customers have a great experience with our products. You might like this job because you get to connect with people, solve problems, and ensure they’re happy with their purchases!

Kerja ini adalah untuk menjadi Customer Success Executive yang proaktif dan fokus pada pelanggan. Anda mungkin berminat dengan kerja ini kerana anda akan membantu pelanggan melalui WhatsApp, email, dan media sosial, serta memastikan mereka mempunyai pengalaman positif dengan produk kami.

Customer Relationship Management

Customer Engagement

Customer Communications Management

Customer Development

Customer Support

_Customer Success Executive

We are looking for a proactive and customer-focused Customer Success Executive to support our growing customer base. This role is responsible for ensuring a positive customer experience across our online and retail channels.

Key Responsibilities
Customer Support
• Respond to customer inquiries via WhatsApp, email, and social media
• Assist customers with product information, orders, and after-sales support
• Handle customer feedback, complaints, and product inqui...

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