Job Description

•  Oversee communications with multiple clients, ensuring a clear understanding of their business needs and aligning them with internal team deliverables.
• Lead efforts to maintain and grow client relationships, driving contract renewals and long-term partnerships through strategic account management.
• Review and guide the preparation of client reports, demo decks, and presentations, ensuring quality and alignment with business objectives.
• Develop a deep understanding of our scope of services and effectively communicate and position these solutions to clients.
• Serve as a subject matter expert, offering strategic advice and insights based on clients’ objectives, industry trends, and gathered intelligence.
• Lead client meetings or conference calls to define, assess, and advise on client goals, campaign performance, and project outcomes.
• Build and nurture strong, trust-based relationships with clients, ensuring high satisfaction and retention.
• Identify and pursue upselling and expansion opportunities within existing client accounts to maximize growth potential.
• Supervise task progress, reporting, and deliverables across teams to ensure timely updates and escalation when needed.
• Act as the lead Project Manager for key accounts, ensuring seamless execution, client satisfaction, and timely issue resolution.
• Demonstrate strong project and time management skills, including the ability to lead teams under tight deadlines and high-pressure situations.
• Oversee internal coordination to ensure Service Level Agreements (SLAs) are met and quality standards are maintained across all client projects.
• Collaborate cross-functionally with Design, Development, Sales, Finance, and Analytics teams to drive successful project execution.
• Serve as the primary point of contact and escalation for client communications, ensuring smooth and effective client interactions.
• Strategically manage operational client relationships, ensuring alignment between client expectations and internal capabilities.
• Lead by example in high-pressure situations, maintaining professionalism, confidence, and solution-oriented thinking.
• Stay informed on social media and digital marketing trends, providing thought leadership to both clients and internal teams.
• Continuously enhance team performance, client servicing strategies, and interpersonal communications.
• Perform other strategic or operational duties as assigned by management.

Job Requirements

• Proven experience in a managerial role within Account Management, Client Services, or a related field.
• Strong understanding of market research, strategic sales planning, and advanced negotiation techniques.
• Proficient in Microsoft Office Suite; familiarity with CRM platforms and project management tools is highly desirable.
• Exceptional communication, leadership, presentation, and stakeholder management skills.
• Demonstrated ability to lead and manage cross-functional projects while building and maintaining strong client relationships.
• Excellent organizational, analytical, and time-management skills with the ability to prioritize effectively.
• Proactive, driven, and passionate about delivering client success and business growth.
• Bachelor’s degree in Business Administration, Marketing, Sales, or a relevant field; a Master’s degree is an advantage.

Skills