Job Description

****MALAYSIA CITIZEN ONLY***

Operational Management

• Oversee daily outlet operations to ensure smooth workflow and consistent performance
• Ensure all products are prepared according to Chuchat SOP and quality standards
• Manage opening and closing procedures, shift planning, and task delegation
• Conduct stock checks, manage inventory levels, and handle ordering of supplies
• Ensure cleanliness, hygiene, and safety standards are strictly followed
• Handle cash management, POS accuracy, and daily sales reconciliation

Team Leadership

• Lead, train, and motivate baristas to deliver high-quality service
• Conduct on-the-job coaching, performance checks, and SOP training
• Solve operational problems and support team members during busy periods
• Maintain positive team morale and promote a healthy working environment

Customer Service

• Provide warm and friendly service to all customers
• Handle customer inquiries, feedback, and complaints professionally
• Ensure customers receive consistent product quality and service experience

Administration & Reporting

• Prepare and submit daily, weekly, or monthly operational reports
• Ensure staff attendance, grooming standards, and discipline are maintained
• Coordinate with Operation Manager and HQ for updates, communication, and audits

Job Requirements

• Malaysian citizen
• Minimum age: 23
• At least 1 year experience in F&B, preferably in a supervisory role
• Strong leadership, communication, and problem-solving skills
• Responsible, disciplined, and able to work independently
• Comfortable overseeing a team and managing peak-hour operations
• Able to work weekends, public holidays, and shift schedules
• Knowledge of bubble tea/coffee/tea brewing is an advantage
• Must maintain a neat and professional appearance
• Food Handler Certificate & Typhoid Jab required (can be completed after hiring)

Skills