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This job is a Customer Service Advisor for a global travel platform, helping partners with payment issues in Japanese or Korean. You might like this job because you get to communicate internationally and can earn up to RM9,300 monthly in a supportive environment.
Job Description
Customer Service Advisor – Collection Project - Native Japanese (Spouse Visa / PR) or Korean speaker
📍 Location: Cyberjaya, Selangor.
Join a global travel platform and support international partners through voice and email. This role focuses on assisting partners with payment collections, invoice inquiries, and account-related matters, while providing excellent partner service.
Position
Customer Service Advisor – Collection Travel Project
Start Date:
- Japanese Speaker (Spouse Visa / PR): 26 March
- Korean Speaker (Local Malaysian): 11 May
Salary
- Japanese Speaker: RM9,000 + up to RM300 KPI allowance
- Korean Speaker: RM8,500 + up to RM300 KPI allowance
Working Days / Hours
- 5 working days, 2 days off (rotational)
- Rotational shifts between 7:00 AM – 2:00 AM
Key Responsibilities
- Handle voice calls and email support with partners
- Follow up with partners on overdue payments
- Assist with invoice disputes and payment verification
- Support partners with account status, payment updates, and contract/invoicing details
- Coordinate with internal teams to resolve partner issues efficiently
- Ensure accurate documentation and timely partner support
Job Requirements
Requirements:
- Minimum Bachelor’s Degree
- Minimum 6 months BPO / Customer Service experience - FLUENT in MS ACCESS
- B2 level English proficiency
- Native Japanese (Spouse Visa / PR) or Korean speaker
Benefits
- 19 days Annual Leave
- Career progression opportunities
- AIA medical insurance coverage
- Annual salary increment
Right to Work Requirements
- Candidates with an existing right to work in the country are preferred
- Local citizens of this country
- Permanent residents (PR) of this country
- Candidates who already have a work permit for this country
Working Arrangement
- On Site
Skills
Company Benefits
Career Progression
Growth is not limited to what you applied for but to groom you even further
Great Environment
Awesome working environement alongside great colleagues
KPI Performance
Will always reward those that perform at an optimum level
Multicultural Environment
A workplace with talented individuals all around the world.
Training Provided
We ensure that our staff members have the necessary skillset/knowledge to undergo their job
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
