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This job is for a Customer Service Agent in Digital Banking. You might like this job because you’ll help customers with their banking needs, answering calls and chats, all in a friendly environment close to the MRT station.
RM 2500 - RM 3500
Phileo Damansara, Petaling Jaya, Kuala Lumpur
Full-Time
few days ago
Job Description
Our client a well established BPO is seeking a talented and enthusiastic Customer Service Agent (Digital Banking) to join our dynamic team in Petaling Jaya, Selangor (walking distance from Phileo Damansara MRT Station (KG11) . This is a contract position that will allow you to apply your excellent customer service skills to support our clients' digital banking needs.
- Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
- Providing accurate information and resolving customer issues related to digital banking products and services.
- To meet the Key Performance Indicator (KPI) monthly.
- Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
Job Requirements
What we're looking for
- Minimum SPM holder with least 1 year of experience in a customer service or call centre environment, preferably in the financial services or digital banking sector. SPM leavers are freshers are encouraged to apply as well.
- Strong communication and interpersonal skills with the ability to engage with customers effectively
- Excellent problem-solving and critical thinking abilities to handle customer queries and complaints
- Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages. The ability to speak in Mandarin will be an added advantage.
Skills
Company Benefits
Career Progression
Growth is not limited to what you applied for but to groom you even further
Great Environment
Awesome working environement alongside great colleagues
KPI Performance
Will always reward those that perform at an optimum level
Multicultural Environment
A workplace with talented individuals all around the world.
Training Provided
We ensure that our staff members have the necessary skillset/knowledge to undergo their job
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
