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This job is for a Mandarin-speaking Customer Service Executive who handles live chat and email support. You might like this job because you’ll help customers solve problems and answer questions while using your language skills!
RM 4000 - RM 4600
KL Sentral, Kuala Lumpur
Full-Time
few days ago
Job Description
We are looking for a dedicated and customer-oriented Mandarin-speaking Customer Service Executive to manage live chat and email support.
The role is responsible for responding to customer enquiries in a timely and professional manner via live chat and email platforms.
- Handle customer enquiries through live chat and email in Mandarin (simplified/traditional) and English.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain proper documentation of customer interactions.
Job Requirements
- Proficient in Traditional Mandarin (read and write) is a MUST
- SPM with at leasr 1 year experience in customer service. Diploma and Degree holder without experience may apply.
- Good written communication skills.
- Basic computer literacy and typing skills.
- Customer-focused with strong problem-solving ability.
- Prior experience in customer service or online support is an added advantage.
Skills
Company Benefits
Career Progression
Growth is not limited to what you applied for but to groom you even further
Great Environment
Awesome working environement alongside great colleagues
KPI Performance
Will always reward those that perform at an optimum level
Multicultural Environment
A workplace with talented individuals all around the world.
Training Provided
We ensure that our staff members have the necessary skillset/knowledge to undergo their job
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
