Job Description

• Deliver friendly, professional, and prompt customer support across all communication channels. 
• Resolve customer enquiries, complaints, and product-related issues with empathy and efficiency.
• Recommend the best solutions while creating opportunities to generate additional sales.
• Build long-term customer relationships through excellent service.
• Process orders, exchanges, refunds, and customer requests accurately.
• Coordinate closely with the warehouse and packing teams to ensure timely order fulfilment.
• Monitor order status and ensure all parcels are shipped within the required timeline.
• Report stock discrepancies and communicate urgent stock issues promptly.
• Inspect returned products, identify root causes, and prepare daily return reports.
• Continuously contribute ideas to improve customer satisfaction and service quality.

Job Requirements

• SPM, Certificate, Diploma or higher qualification in Business, Marketing or related field.
• Fresh graduates are encouraged to apply.
• Experience in customer service is an added advantage.
• Friendly, patient and customer-oriented.
• Excellent communication and interpersonal skills.
• Able to multitask and perform well under pressure.
• Self-motivated, responsible and able to work independently.
• Comfortable communicating in both written and spoken English and Bahasa Malaysia. Mandarin is an added advantage.

Skills