Enjoy full statutory contributions including EPF & SOCSO, along with annual and medical leave to support your well-being and work-life balance.

Statutory & Leave Benefits

Be rewarded for your hard work through performance bonuses and attendance incentives based on your contributions and commitment.

Performance Rewards

Build your career with clear promotion pathways and opportunities for professional advancement within the company.

Career Growth Opportunities

Enhance your skills through continuous training programs designed to support your personal and professional growth.

Learning & Development

Enjoy exclusive staff purchase discounts and additional perks as part of our employee benefits.

Employee Discounts & Perks

Work in a friendly and supportive environment with regular team building activities and staff appreciation events.

Positive Work Culture

Jack Studio Marketing Sdn Bhd

More Than a Workplace. A Place to Build Your Career. For over 15 years, Jack Studio has been one of Malaysia's growing lifestyle and leather goods retailers, offering premium wallets, bags, luggage, backpacks, belts and travel accessories. Today, Jack Studio operates 14 retail outlets nationwide across major shopping malls, supported by our Head Office, Warehouse, E-commerce and Digital Marketing teams. We continue to expand our retail presence while strengthening our online business through Shopee, Lazada, TikTok Shop and other digital platforms.

About Jack Studio

We believe success comes from living our core values every day. Passion: We love what we do and always give our best. Professionalism We uphold integrity, responsibility and respect in everything we do. Creativity: We encourage fresh ideas and continuous improvement. Quality: We pursue excellence in our products, services and people. These values guide how we work together and serve our customers.

Our Culture

<ul>
<li>Deliver friendly, professional, and prompt customer support across all communication channels.&nbsp;</li>
<li>Resolve customer enquiries, complaints, and product-related issues with empathy and efficiency.</li>
<li>Recommend the best solutions while creating opportunities to generate additional sales.</li>
<li>Build long-term customer relationships through excellent service.</li>
<li>Process orders, exchanges, refunds, and customer requests accurately.</li>
<li>Coordinate closely with the warehouse and packing teams to ensure timely order fulfilment.</li>
<li>Monitor order status and ensure all parcels are shipped within the required timeline.</li>
<li>Report stock discrepancies and communicate urgent stock issues promptly.</li>
<li>Inspect returned products, identify root causes, and prepare daily return reports.</li>
<li>Continuously contribute ideas to improve customer satisfaction and service quality.</li>
</ul>

This job is all about helping customers and solving their problems! You might like this job because you’ll get to build great relationships, make their day better, and even suggest products they’ll love while working in a lively team environment.

Kerja ini adalah tentang memberikan sokongan pelanggan yang mesra dan profesional. Anda mungkin berminat dengan kerja ini kerana anda akan menyelesaikan masalah pelanggan dengan efisien dan membantu membina hubungan jangka panjang, serta berpeluang untuk meningkatkan jualan sambil memastikan pesanan diproses dengan tepat.

Customer Service

Customer Support

Customer Complaint Resolution

Mandarin Chinese

Order Processing

Customer Relationship Management

Upselling

Inventory Management




-Deliver friendly, professional, and prompt customer support across all communication channels._


-Resolve customer enquiries, complaints, and product-related issues with empathy and efficiency.


-Recommend the best solutions while creating opportunities to generate additional sales.


-Build long-term customer relationships through excellent service.


-Process orders, exchanges, refunds, and customer requests accurately.


-Coordinate closely with the warehouse and packing teams to ens...

Customer Service Executive

Jack Studio Marketing Sdn Bhd

Customer Service Executive

B2B Commerce (M) Sdn Bhd

Customer Service Executive

SKYWORTH DEVELOPMENT MALAYSIA SDN BHD

Customer Service Executive

Hiredly X

Customer Service Executive

Aveta Global Marketing

Operation Support Executive (Mandarin Speaker)

Ean Label Industry Sdn Bhd

Customer Service Representative

Agensi Pekerjaan Trust Recruit Sdn Bhd

Customer Service & Operations Executive

The Future Brands Sdn Bhd

Central Ordering Executive

TFP Retail Sdn Bhd

Customer Service

AutoDetailer Studio

Company Profile

Jack Studio Marketing Sdn Bhd