• Certificate Bonus for Upskilling.
• Industry Leading referral bonus.
• Salary Sacrifice arrangements for super, portable devices and novated leases.

GROWTH & ADVANCEMENT

• Flexible working arrangements.
• Free, confidential counselling for you and immediate family members.
• Annual flu vaccinations.

HEALTH & WELLNESS

• World-class facilities
• Fresh fruit, snacks, sparkling water on tap & great coffee.

THE CHERRIES ON TOP

Logicalis Asia Pacific

Our lifecycle services across cloud, connectivity, collaboration and security are designed to help optimise operations, reduce risk and empower employees.
As a global technology service provider, we deliver next-generation digital managed services, to provide our clients with real-time visibility and actionable insights across the performance of their digital ecosystem including; availability, user experience, security, economic performance and sustainability.
Our 7000 Architects of Change are based in 27 countries around the globe, helping our 10,000+ clients across a range of industry sectors, create sustainable outcomes through technology.&nbsp;

Source:<a href="https://www.ap.logicalis.com/about-us" target="_self"> Logicalis Site</a>

Who We Are

Agility
Embracing a hybrid approach to digital transformation, Logicalis focuses on agility, scalability, and innovation at its core.&nbsp;
Sustainability
The company is committed to creating a better world for the communities it operates in, driving positive change for clients, employees, society, and the environment through education and responsible business practices.&nbsp;
Client Success
Logicalis harnesses its collective technology expertise to help clients build a blueprint for success, delivering sustainable outcomes that matter.

Source:<a href="https://www.ap.logicalis.com/about-us" target="_self"> </a><a href="https://www.ap.logicalis.com/our-vision" target="_self">Logicalis Site</a>

Our Values

<h2 class="content-card-header">Job Description</h2> Responsibility:<ul><li>Own and manage the end-to-end Incident Management process in accordance with ITIL best practices,</li><li>Lead and coordinate the response to all Priority 1 and Priority 2 Major Incidents, ensuring timely resolution and minimal business disruption,</li><li>Act as the primary escalation point for major incidents across internal IT teams, third-party vendors, and business stakeholders,</li><li>Assess and communicate the business and technical impact of major incidents to inform prioritisation and response strategies,</li><li>Ensure timely and clear communication of incident status, progress updates, and resolution outcomes to all stakeholders, including executive leadership,</li><li>Facilitate Major Incident Review meetings and Post-Incident Reviews (PIRs), identifying root causes and tracking corrective actions through to completion,</li><li>Collaborate with Problem and Change Managers to support root cause analysis and prevent recurrence of major incidents,</li><li>Monitor incident trends and key performance indicators (KPIs), providing regular reporting and recommending process improvements,</li><li>Maintain accurate and detailed incident records in ServiceNow, ensuring data quality for reporting and analysis,</li><li>Develop and maintain communication templates, escalation procedures, and incident response playbooks,</li><li>Promote awareness and adherence to the incident management process across IT and business units through training and stakeholder engagement,</li><li>Drive continuous improvement in the Major Incident Management process, including tools, workflows, and coordination models,</li><li>Support crisis management efforts when required, including integration with business continuity and disaster recovery procedures,</li><li>Ensure all incident response activities align with relevant compliance, privacy, and security requirements,</li><li>Participate in an on-call roster to provide 24/7 incident management coverage, including after-hours support and escalation as needed,</li><li>Other duties as required.</li></ul> What you will bring<ul><li>Proven experience as an Incident Manager or in a similar ITIL-aligned service management role,</li><li>Strong understanding of ITIL Incident Management principles and best practices,</li><li>Demonstrated experience leading Major Incidents and coordinating responses across multiple teams and vendors,</li><li>Excellent communication, leadership, and stakeholder engagement skills,</li><li>Proficient in ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms,</li><li>Strong analytical and problem-solving skills with a focus on continuous improvement,</li><li>Experience supporting root cause analysis and facilitating post-incident reviews,</li><li>Ability to remain calm under pressure and manage competing priorities in dynamic situations,</li><li>Good understanding of related ITIL processes such as Problem, Change, and Service Continuity Management,</li><li>ITIL v3 or v4 Foundation certification (required).</li></ul> Nice to have’s<ul><li>Exposure to enterprise IT environments, including cloud and hybrid infrastructure,</li><li>Background in IT infrastructure, applications, or service operations,</li><li>Experience with related ITIL processes such as Problem and Change Management,</li><li>Familiarity with incident communications and reporting for senior leadership,</li><li>Understanding of crisis management or business continuity escalation pathways,</li><li>Experience in regulated, high-availability, or customer-facing industries,</li><li>ITIL v4, ISO 20000, or similar service management certifications.</li></ul>#LI-MK1#LI-Hybrid Benefits As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;<ul><li>Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"</li><li>Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!</li><li>Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.</li><li>Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.&nbsp;&nbsp;</li></ul>Do I need to meet all the requirements to apply? No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.About us: We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology. For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.&nbsp;

This job is an Incident Manager who leads efforts to solve major tech issues swiftly. You might like this job because you&#x27;ll make a real impact, driving improvements and learning opportunities within a supportive and flexible team.

Job Description Responsibility:

-Own and manage the end-to-end Incident Management process in accordance with ITIL best practices,

-Lead and coordinate the response to all Priority 1 and Priority 2 Major Incidents, ensuring timely resolution and minimal business disruption,

-Act as the primary escalation point for major incidents across internal IT teams, third-party vendors, and business stakeholders,

-Assess and communicate the business and technical impact of major incidents to...

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