Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.

Diversity and Inclusion

Equal employment and promotion opportunities for all employees, fostering professional growth.

Career Opportunities

High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.

Customer Satisfaction Focus

Malaysia Airports

<p>Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond.&nbsp;&nbsp;</p>
<p>Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world.&nbsp;&nbsp;</p>
<p>Our core business is the management, operation, maintenance and development of airports. The company draws its revenue from aeronautical operations – aircraft landing and parking fees, passenger service charges and other airline charges – and commercial activities from airport-related services such as duty free shops and other retail outlets, hotel operations, commercial leasing and car park management.&nbsp;&nbsp;</p>
<p>Over the past decades, Malaysia Airports has developed a business model that focuses not only on the airports portfolio, but also on optimising the commercial opportunities presented by the travel and aviation industry. As we move forward, our new goal is to develop the “Airport City” of the future – providing world-class aeronautical services while fully utilising surrounding land banks to develop malls, hotels and leisure facilities to ensure a joyful experiences not only for the contemporary traveller, but also for all Malaysia Airports’ clients and business partners.</p>

Who We Are

<p><strong>Our Vision</strong>&nbsp;</p>
<p>A Global Airport Group That Champions Connectivity and Sustainability&nbsp;&nbsp;</p>
<p><strong>Our Brand Promise </strong></p>
<p>Hosting Joyful Connections</p>

Our Values

<p><div class="jobTitle"> <h1 id="job-title" itemprop="title">Junior Executive - Customer Experience Management Customer Service (MA SEPANG)</h1> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1225775001/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error" style="display: none;">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info" style="display: none;">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success" style="display: none;">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1225775001" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <p xml:lang="en-GB" lang="en-GB" class="jobDate" id="job-date"><strong>Date: </strong>17 Jul 2025 </p> <p id="job-location" xml:lang="en-GB" lang="en-GB" class="jobLocation "> <strong>Location:</strong> <span class="jobGeoLocation">Sepang, 10, MY, 64000 </span> </p> <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> <p id="job-company" class="jobCompany" xml:lang="en-GB" lang="en-GB"> <strong>Company: </strong> <span>Malaysia Airports Holdings Berhad</span> </p> <div class="job"> <span itemprop="description" class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Description</h2> </div><div><p style="margin-bottom:11.0px"><span style="font-size:12.0px"><b>POSITION GENERAL SUMMARY</b></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Efficiently managing passenger queues and crowds, handling on-site complaints, providing information, and assisting with incidents to ensure smooth airport operations.</span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px">ESSENTIAL POSITION FUNCTIONS</span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Queue Management</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Monitor queue flow and manage queues efficiently to minimize congestion within CEM responsibilities, including collaboration and liaison with other stakeholders<b>.</b></span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Crowd Management</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Manage crowds during peak times or special events within CEM responsibilities, including collaboration and liaison with other stakeholders.</span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Onsite Feedback Management:</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Handle and resolve passengers' and stakeholders' on-site complaints and issues.</span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Providing Information:</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Attend passengers' inquiries regarding wayfinding, airport facilities, and other passenger issues.</span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Incident Handling:&nbsp;</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Handle and/or assist with incidents, accidents, emergency situations, and fallback procedures.</span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Admin:&nbsp;</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Perform administrative tasks related to shifts, including reports, leave, attendance, and claims.</span></span></p> <p style="margin-bottom:11.0px">&nbsp;</p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif"><b>Other Duties:&nbsp;</b></span></span></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0px"><span style="font-family:Aptos, sans-serif">Perform other duties as assigned and instructed by superiors from time to time.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Key Challenges</h2> </div><div><p>Managing crowd during peak/ crisis time whilst ensuring high customer service levels.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Skills</h2> </div><div><ul> <li>Knowledge of customer service practices</li> <li>Experience in mediation and conflict resolution techniques</li> <li>Experience supervising others</li> <li>Excellent interpersonal and communication skills.</li> <li>Excellent Customer-focus.</li> <li>Multi-tasked</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Education</h2> </div><div><p><strong>INTERNAL</strong></p> <ul> <li>Degree/ Diploma/ Certificate in any discipline preferably in Airport Operations Management/ Hospitality/ Mass Communications OR</li> <li>STPM&nbsp;or</li> <li>SPM with Bahasa Malaysia - Credit, English-Pass, Mathematic-Pass</li> <li>Must achieve and maintain the following performance rating for two (2) consecutive years of at least: <p><strong>-Exceptional / A or Outstanding / B; and</strong></p> <p><strong>-</strong><strong>Minimum Meet Expectations / C</strong></p> <p><strong>-The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder &amp; warning for the past 36 consecutive months.</strong>&nbsp;</p> </li> </ul> <p><strong>EXTERNAL</strong></p> <ul> <li>Degree in any discipline, preferably in Airport Operations Management/ Hospitality/ Mass Communications</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Relevant Industries</h2> </div><div><p><strong>Internal</strong></p> <p>Diploma with minimum 2 years relevant experience in Supervisory role OR</p> <p>Certificate/STPM with minimum 3 years relevant experience in Supervisory role OR</p> <p>SPM with minimum 5 years relevant experience in Supervisory role</p> <p>&nbsp;</p> <p><strong>External</strong></p> <p>Degree holder with minimum CGPA 3.0 and minimum 1 year relevant experience.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Additional Information</h2> </div><div><p>Open for Malaysian citizens only</p> <p>Please be reminded that only online applications will be entertained</p> <p>Application should reach us by <strong>24 July 2025</strong></p> <p>Only the shortlisted will be notified</p></div></div></div> </span> <p class="job-location"> <span class="jobmarkets"> </span> <span class="jobsegments"> <br><strong>Job Segment: </strong> <span itemprop="industry">Event Planning, Service Manager, Claims, Manager, Hospitality, Customer Service, Insurance, Management </span> </span> </p> </div> <div> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1225775001/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1225775001" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <div class="clear clearfix"></div></p>

This job is about enhancing customer experiences at the airport in Sepang. You’ll manage queues, assist passengers, handle complaints, and ensure smooth operations. You might like this job because you enjoy helping people directly and thrive in a busy environment!

 Junior Executive - Customer Experience Management Customer Service (MA SEPANG)  Apply now »       Apply for Job                     Enter your email to apply          Date: 17 Jul 2025   Location: Sepang, 10, MY, 64000     Company:  Malaysia Airports Holdings Berhad   Job Description POSITION GENERAL SUMMARY Efficiently managing passenger queues and crowds, handling on-site complaints, providing information, and assisting with incidents to ensure smooth airport operations.   ESSENTIAL POSITI...

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