Job Description

• Support the Director of Commerce on maintaining proper record of Mandarin Oriental, Kuala Lumpur’s corporate account database, prepare the Balance Scorecard and managing the sales team Weekly Call Planner, Sales Calls Activities and Sales Manager’s Month-End Report
• Perform secretarial duties and support the Director of Commerce and the sales team. Handle all administrative matters relating to the Sales and Marketing office and made decisions within scope of assigned authority.
• To prepare for meeting agendas and ensure such agendas are distributed at least one day in advance
• To maintain adequate stocks of office supplies within the department
• To ensure all office equipment and their maintenance schedules are followed
• To ensure the Centralized Filing System
• To be fully conversant with the standard letters/forms and utilize such letters/forms effectively
• To keep close control on paper usage and wastage. To practice conservation of office supplies in all areas of the job
• To have a good knowledge of the MOKUL and its related facilities as is required based on her interaction with clients
• To follow the guidelines of the Department’s SOP manual closely
• To handle communication with clients on behalf of sales personnel or in their absence
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established Mandarin Oriental policies to achieve the overall objectives of the position
• To establishes and maintains effective employee relations
• To maintain the highest standards of professionalism, ethics and attitude toward all hotel guests, clients and associates
• To be well versed with the personal computer and operating the various computer software programmes
• To maintain a professional business confidentiality
• To perform related duties and special projects as assigned

Job Requirements