When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

<h2>Scope of Position</h2>Responsible for the development, implementation, execution and budget control of the hotel’s annual marketing and communications strategy. Oversee all matters relating to the marketing and communications plan including media relations, digital marketing, consumer relationship management, social media, advertising, brand identity and collateral production as well as all other marketing activities for the hotel to ensure fully integrated campaigns.Work closely with the Director of Commerce to ensure the marketing and communications strategy supports the hotel’s revenue generating efforts.<h1>Responsibilities</h1>General<ul> <li>Ensure effective implementation of the IMS policy and procedures</li> <li>Ensure continuous training and awareness of the IMS system</li> <li>Ensure OTPs are monitored and acted upon</li> <li>Identify areas of improvement through CPAR or suggestions</li> <li>Ensure operational compliance to legal regulations and other requirements</li> <li>Identification of new activities that are in relation to EASI and HIRADC.</li> </ul>Brand Identity <ul> <li>Oversee the creation and management of the brand identity for the hotel and all its outlets</li> <li>Oversee the production of all brand identity materials, collateral and the development of new promotional materials</li> <li>Ensure adherence to MOHG CID guidelines for all promotional materials</li> </ul>Advertising<ul> <li>Oversee budget reconciliation of MOHG International Advertising Campaign (IAC)</li> <li>Oversee all phases planning to briefing and implementation of the hotel’s annual advertising plan; coordinate with MOHG advertising department on all matters related to creative and media planning</li> <li>Ensure adherence to MOHG CID guidelines for all advertising</li> </ul>Public Relations<ul> <li>Act as Brand ambassador internally and externally&nbsp;</li> <li>Act as hotel spokesperson where appropriate</li> <li>Design and execute PR strategy for the Hotel to ensure positioning as one of the top hotels in the destination in the local, national and international media, showcasing its main USPs and highlighting MOHG’s competitive advantages</li> <li>Implement tactical media relations activity in line with hotel’s business needs and objectives</li> <li>Ensure strong working relationship with MOHG’s international PR network and MOHG Corporate Communications Team for maximum reach of initiatives</li> <li>Ensure hotel receives regular exposure in local and international media through print, online, radio and television through proactive and reactive PR actions</li> <li>Manage the Hotel’s Press Office:<ul> <li>Maintain strong relationships with local and international media</li> <li>Develop and write newsworthy and creative press releases to pitch to appropriate media</li> <li>Create bespoke itineraries and host all local and international media visits</li> <li>Draft Q&amp;As and fully brief senior management for media activity</li> <li>Keep press kit and photographic library updated</li> </ul> </li> </ul><ul> <li>Direct crisis communications in counsel with MOHG Corporate Communications team</li> <li>Produce hotel’s monthly Public Relations reports for Group Communications</li> </ul>Social Media<ul> <li>Develop, manage and monitor the Hotel’s social media channel strategy</li> <li>Ensure adherence to MOHG social media guidelines</li> <li>Work with global digital marketing team to identify and execute paid social media campaigns to engage both global staying guests and local audiences for F&amp;B and Spa</li> </ul>Customer Relationship Management&nbsp; <ul> <li>Maintain frequent contact with the hotel’s guests and clients through direct marketing activities</li> <li>Develop an overall annual direct marketing plan</li> <li>Establish, maintain and expand the hotel’s database</li> <li>Develop strategic brand partnerships with relevant brands in the luxury, lifestyle and arts and cultural world</li> <li>Oversee consumer events as required&nbsp;</li> </ul>Photography/ Videography<ul> <li>Plan, organize and oversee all photography and videography sessions for the hotel to ensure the right assets are in place for media, digital and collateral use. These include major collateral photography, food and beverage shots and press release photos</li> <li>Organize photography for VIP visits, exhibitions and social functions</li> </ul>Digital Marketing/ E-Commerce<ul> <li>&nbsp;Ensure up-to-date, brand-appropriate web site copy for the hotel.&nbsp; Liaise with appropriate corporate and property colleagues to update the hotel site regularly</li> <li>Ensure news related information, photography, videography and press releases are updated and featured as appropriate for all audiences</li> <li>Oversee web traffic analysis to create and execute a successful digital marketing strategy</li> <li>Liaise with global digital marketing team to coordinate PPC, meta search and email marketing campaigns to increase direct digital bookings to the hotel</li> <li>Ensure social media activity is coordinated with paid campaigns</li> <li>Provide local expertise about hotel seasonality, forthcoming events, local attractions and competitor activity in order to optimize return on paid search marketing</li> </ul><ul><li>Act as the primary digital and ecommerce contact for the hotel when new website, mobile or social media capabilities are implemented.&nbsp; Work with the global digital team to facilitate testing for new digital capabilities through structured testing and feedback tools</li></ul>Budget Control<ul> <li>To prepare annual expenditure proposal for all marketing and communications activities</li> <li>To forecast and allocate the approved budget as per ongoing activities on a monthly basis</li> <li>To control all expenditure to be in line with hotel’s business activities&nbsp;</li> </ul>Departmental <ul> <li>Attend General Manager’s cocktail receptions, annual parties and other social functions</li> <li>Attend MOHG’s annual PR roadshow events as outlined in the hotel’s Marketing plan</li> <li>Perform any other reasonable duties as required by the management from time to time</li> </ul>

This job is for a Director of Marketing Communications at a hotel. You might like this job because you&#x27;ll lead exciting marketing strategies, work with media, and shape the hotel’s brand while connecting with guests and driving revenue!

Scope of PositionResponsible for the development, implementation, execution and budget control of the hotel’s annual marketing and communications strategy. Oversee all matters relating to the marketing and communications plan including media relations, digital marketing, consumer relationship management, social media, advertising, brand identity and collateral production as well as all other marketing activities for the hotel to ensure fully integrated campaigns.Work closely with the Director...

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