When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

Duties &amp; Responsibilities<ul> <li>Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement</li> <li>Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement</li> <li>Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement</li> </ul>Operations<ul> <li>Keep work area clean and neat at all times</li> <li>Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor</li> <li>To ensure that a high standard of service is maintained throughout the Spa</li> <li>Assist in the operations of all spa departments as required:<ul> <li>Front Desk</li> <li>Spa Retail Area</li> <li>Relaxation Area</li> <li>Preparation Room</li> <li>Sales and Marketing</li> <li>Spa Suite</li> <li>Report dysfunctional equipment to Spa Operations Supervisor</li> </ul> </li> </ul><ul> <li>To maintain inventory of supplies for the operations of the spa reception</li> <li>Must have the ability to courteously interact and answer all spa and hotel related questions with guests</li> <li>Must have good telephone skills and follow MOHG telephone etiquette</li> <li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Opeations Supervisor</li> <li>To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times</li> <li>Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.</li> <li>Oversees incoming and outgoing guest and spa colleague business-related emails.</li> <li>To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner</li> <li>Ensure that the reception area is tidy, clean and stocked at all times</li> <li>Print confirmation letters and pull files for the next business day</li> <li>To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints</li> <li>To organise appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance</li> <li>To assist in the smooth flow of the guests journey throughout the day</li> <li>Must be a team player and assist all spa and hotel colleagues where necessary. To perform opening and closing duties</li> <li>To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products</li> <li>Prepare gift certificates and make pre-payment arrangements</li> <li>To attend daily line-ups, weekly and monthly spa meetings</li> <li>To perform all daily assigned Spa Concerige Tasks</li> </ul>Sales and Marketing<ul> <li>Will be expected to assist various demonstrations and events</li> <li>To recognise the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director</li> </ul>Training<ul> <li>Must attend all training courses as deemed necessary</li> <li>To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa</li> </ul>Health and Safety<ul><li>Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy</li></ul>Educational BackgroundMust possess a good written and verbal command in the English Language and have a thorough knowledge ofthe spa industryDelighting our clients<ul> <li>Awareness and sensitivity to the concept of luxury and quality</li> <li>Responsive and genuine with customers</li> <li>Sustains performance</li> <li>Confident with customers</li> </ul>Working together as Colleagues<ul> <li>Communicates a compelling vision</li> <li>Inspires co-operation and commitment</li> <li>Adapts work style and ethics appropriately</li> <li>Actively listens and builds on other ideas</li> <li>Effectively understands and uses resources</li> <li>Is culturally sensitive</li> <li>Good written and verbal skills</li> </ul>Promoting a Climate of Enthusiasm<ul> <li>Has energy and drive</li> <li>A sense of urgency</li> <li>Motivating individual</li> <li>Communicates clearly</li> <li>Open to feedback and learning</li> <li>Possess potential to grow</li> </ul>Acting with Responsibility<ul> <li>Establishes accountability for self and others</li> <li>Can identify core issues and problems</li> <li>Emotionally stable and mature</li> <li>Accepts feedback</li> <li>Manages responsibilities</li> </ul>Additional Core CompetenciesReading, writing and oral proficiency in the English language Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks&nbsp; Must be self-motivated Must be flexible and able to work efficiently under pressure Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Knowledge of specific spa industry applications is desirable, such as spa soft Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, PBX/Switchboard and Springer Miller Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel Must have knowledge of current spa trends in the industry Must be able to relate to all levels of management and colleagues Must have excellent interpersonal and communication skills Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment Must be open to learning about treatments and concepts that derive from other cultures To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personally and professionally Must takes into account levels of service, buying styles, ages and demographics of guests. The ability to up sell services, recommends products, and assures client satisfaction Must be willing to be proactive, take initiative and be held accountable when dealing with guests. Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable

This job is all about creating a welcoming experience for guests at the spa. You’ll assist with appointments, keep the area tidy, and answer questions. You might like this job because you enjoy helping others and being part of a team focused on relaxation and quality service!

Duties and Responsibilities 

-Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement 

-Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement 

-Support company’s philosophy and company culture thr...

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