Job Description

Guest Service & Front Desk Operations

Greet guests warmly upon arrival and assist with check-in and check-out for treatments.

Provide detailed information on spa services, treatments, promotions, and operating hours.

Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.

Manage the spa schedule and ensure smooth coordination with therapists on duty.

Promote and upsell spa treatments, products, and packages to maximize revenue.

Night Shift Duties

Handle late-night walk-in guests and last-minute bookings.

Ensure all daily transactions, reports, and records are accurately completed before closing.

Maintain cleanliness and readiness of the spa reception, treatment rooms, and common areas.

Monitor and report any irregularities, safety, or maintenance issues to management.

Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.

Administrative & Communication

Record guest preferences and feedback to enhance future visits.

Maintain proper stock levels of spa retail items and amenities.

Prepare daily sales and activity reports for the Spa Manager.

Ensure confidentiality and professionalism in all guest interactions.

Job Requirements

Requirements

Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.

Previous experience in a hotel, spa, or wellness center front desk is an advantage.

Excellent communication and customer service skills.

Able to work independently with minimal supervision during night hours.

Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.

Pleasant personality, well-groomed, and service-oriented.

Willing to work night shifts, weekends, and public holidays.

Work Schedule

Night shift: 5:00 PM - 3:00 AM (subject to operational needs)

2 days off a week

Skills