At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work.

Workplace flexibility

Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day!

Recognizing You

Mastercard

Connecting everyone to priceless possibilities
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.&nbsp;
We offer a wide variety of opportunities for passionate individuals who want a growing career with impact. Explore career opportunities with us and discover your next priceless possibility.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>

Who We Are

Be a force of good
At Mastercard, we’re powering economies and empowering people, building a sustainable economy where everyone prospers.
Our inclusion efforts
We believe in an equitable world, where humanity unites, prosperity is shared and opportunity is open to us all.
Learning and career development
Feed your curiosity through industry-leading content from Mastercard's Learning Academies and open new doors on Unlocked, your opportunity network to make impact and form mentorships.
Source: <a href="https://careers.mastercard.com/us/en/" target="_self">careers.mastercard.com</a>
&nbsp;

Our Values

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary<h3 aria-hidden="true"></h3>Lead Product Manager - Technical<h3 aria-hidden="true"></h3>Lead PMT Job Title: Lead Product manager - Technical (Disputes Program) Overview: The Mastercard Disputes Program team in Dublin have an exciting opportunity for a Lead Product Manager – Technical. The team provide a suite of dispute resolution services that uses the Mastercard Network to help expedite the resolution of cardholder disputes and reduce the amount of paper required to resolve disputes (Mastercom). Mastercom provides many benefits, including the following: • Speed—accelerated processing of dispute initiation and document management through a single interface. • Security—helps safeguard file transfers through mastercardconnect.com data security protocols. • Archive—provides current and historical access to files and dispute documentation images. • Convenience—allows users to research, create claims, submit chargebacks/retrieval/case filing, view and download all evidential documentation, any time, from any location, as often as needed. • Access—provides virtual access to multiples users regardless of their location. • Paperless—processing allows users to save and export documents electronically to local media. Overview • Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Owns the working backwards document and vision for feature releases • Identifies gaps and charters new platform capabilities as required • Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product • Compares features for competitive review to inform prioritization within a platform product release • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product • Participates with the business in customer research to inform platform product feature needs • Contributes near-term input (quarterly) for the platform product portfolio and roadmap • Makes trade-off decisions on platform product features • Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests • Exhibits expertise within platform feature area and coordinates with interdependent teams • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set • Has visibility into the design of the user experience • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed • Continuously monitors feature development at the feature level • Reviews product demo with the development team against acceptance criteria for the feature set • Prepares launches and monitors platform performances, adoption, and operational health for feature sets • Stays aligned with GTM plans for the feature set • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership • Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them • Independently identifies and researches anomalous performance; escalates findings to senior management • Coordinates internal forums to collect and identify feature-level development opportunities • Owns and manages product documentation; enables self-service support and/or works to reduce overhead • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership • Establishes a network within the organization; begins to build internal and external networks • Mentoring team members • Assists with candidate selection and onboarding<h3 aria-hidden="true"></h3><h3 aria-hidden="true"></h3>Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>Abide by Mastercard’s security policies and practices;</li><li>Ensure the confidentiality and integrity of the information being accessed;</li><li>Report any suspected information security violation or breach, and</li><li>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</li></ul>

This job is to lead technical projects at Mastercard, focusing on improving their dispute resolution services. You might like this job because it combines innovation with security, allowing you to shape how customers resolve payment issues seamlessly.

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest p...

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