Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

1. Advanced Client Engagement: Strengthen client relationships through superior communication, advanced problem-solving, and conflict resolution abilities. Display empathy and active listening to comprehend client needs and emphasize a customer-focused approach in all team interactions.

2. Pre-Sales: Work closely with sales specialists and solution architects to develop tailored solutions for clients.

3. Proof of Concept (POC): Oversee the execution and administration of POCs based on client requirements.

4. Subject Matter Expert (SME): Serve as an expert in specific domains, such as firewall, Wi-Fi, Cyber Security, or product-agnostic solutions, offering consultation as needed.

5. Research & Development (R&D): Lead the exploration and evaluation of new products and technologies, assessing their feasibility, stability, and resiliency for potential inclusion in our solutions.

6. Implementation: Manage the design and execution of network solutions, orchestrating cross-functional teams to ensure successful solution delivery.

7. Expert Configuration & Deployment: Utilize advanced skills to configure and deploy essential networking components, adhering to industry best practices and customer requirements.

8. Lean Project Management: Apply expert knowledge of lean project management principles to increase customer value, eliminate waste, optimize delivery, and track revenue milestones.

9. Post Support Leadership: Guide the post-support team in addressing escalated issues and complex troubleshooting.

10. Comprehensive Asset Management: Oversee the tracking and management of organizational assets at customer sites and distribution centres, supervising license management, monitoring EOL equipment, and updating the CMDB.

11. Strategic Vendor Management: Optimize vendor relationships to enhance service quality and cost-efficiency, managing outsourcing costs and overseeing project and support expenses.

12. Operational Excellence: Lead daily operational activities to reduce administrative overhead, applying techniques such as Six Sigma and TOGAF to increase efficiency and eliminate bottlenecks in operational processes.

13. Personal Development & Growth Leadership: Pursue and encourage opportunities for skill enhancement, including certifications and training, to ensure both personal and team growth. Stay current with market demands and prepare for future technology advancements, tracking year-on-year progress.

What do you need to have for the role?

Skills-based Requirements:

• A minimum of 5 years of network experience in a System Integrator (SI) based environment.
• Technical certifications in any firewall product, such as Fortinet, Palo Alto, Cisco Firepower, or Sophos. Cybersecurity certifications are highly desirable.
• Additional certifications showcasing networking proficiency in areas like Load Balancers, WANO, SD-WAN, WiFi solutions, etc., are highly preferred.
• Hands-on experience with industry-specific software, including MS Project, MS Visio, Jira, Trello, Slack, and similar tools, is strongly recommended

Personality-based Requirements:

• High emotional intelligence (EQ) and outstanding communication skills, demonstrating a strong willingness to learn, adapt, and independently resolve challenges.
• Excellent interpersonal abilities, including the capacity to work effectively with cross-functional teams.
• Proactive problem-solver capable of identifying and addressing potential issues before they escalate.

If you're passionate about technology and committed to driving innovation, join our team and become an integral part of shaping the future of managed services. Together, we can build a future of innovation, efficiency, and exceptional customer service. 

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements