Job Description

• Deliver, set up, install, configure, test, and commission hardware network devices (Server, Switch, Router, Gateway, Phones, etc) and the software.
• Planning, coordinating, and liaising with clients/vendors for the related network infrastructure readiness.
• Provide level 1 and level 2 support such as troubleshooting, diagnosing and resolving hardware, software, and other network-related problems.
• Involve in preparing and documenting standard operating procedures and protocols (e.g. low level design, diagram, work plan, etc).
• Provide user training to the clients, resellers, etc when necessary.
• Produce reports including assessment-based findings, outcomes and propositions for further network performance enhancement.
• To assist in any pre-sales activities such as site survey and POC which may require going outstation or travel inboud and outboard.
• Any ad hoc task that may be assigned from time to time.

Job Requirements

• Certificate or Diploma in the field related to IT/ Networking/ Engineering.
• At least with experience 1 year in a related field.
• Clear basic knowledge of hardware and network infrastructure.
• Knowledge of VOIP phone systems/PBX and Linux OS will be an added advantage.
• Will be required to work overtime and be on standby. Sufficient compensation will be provided for these extra hours.
• Must have a driving license and be willing to travel.
• Ability to work independently and in a team environment.
• Possess strong analytical and problem-solving skills.
• Able to speak well in Malay and English.
• Able to work at Bukit Jalil, KL.

Skills