Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

• Manage go-to-market, config/operations, and product life cycle management for Hotlink Postpaid
• Define and create business process to support stakeholders
• Owner of Hotlink Postpaid mobile price plan policy, terms and conditions, FAQs and empowerment matrix
• Responsible for the development and implementation of pricing and acquisition strategies (includes GTM) to ensure the achievement of gross adds, churn & revenue in accordance with company’s strategic goals, objectives & targets
• Responsible for the updates & improvements on HP related communication & experience (includes new joiner journey/product process update/commerce flow)
• Curation of the knowledge management portal for reference by front liners and internal stakeholders
• Develop and track new product launches (including tactical offers) & solutions to achieve the overall growth of Hotlink Postpaid
• Analyze consumer usage behaviour and identify new products/services opportunities
• Establish and own relationships with various internal stakeholders including sales, legal, product development, device team, GTM & ISD
• Work with app team to monitor app/bill payment/pass purchases and ensure smooth customer journey
• Track competitors’ activities and business intent with counter measures

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements