Job Description

Overview
Mister Mobile is seeking a detail-oriented and enthusiastic Product Executive to support our product team in driving product development and system improvement initiatives.
Working remotely from Malaysia, you will assist with product documentation, research, system testing coordination, and cross-team collaboration to support ongoing product and ERP-related projects. This role is ideal for someone who is interested in product management and technology, and looking to gain hands-on experience in a fast-paced and collaborative environment.

Key Responsibilities
Product Support and Coordination

• Assist the product team in planning, executing, and tracking product development initiatives, including system enhancement and ERP-related projects.
• Coordinate with cross-functional teams, including IT, QA, marketing, sales, and operations, to ensure alignment on product goals, requirements, and deliverables.
• Support the Product Specialist in organizing product launch activities and tracking project timelines.

Market Research and Analysis

• Conduct market research and competitor analysis to gather insights on product trends, customer preferences, and industry developments.
• Analyze customer feedback and assist in identifying improvement opportunities for current products and system features.
• Compile and present research findings to support product decisions.

Product Documentation and Reporting

• Prepare and maintain product documentation, including product requirements, feature specifications, and internal process documentation.
• Assist in creating presentations, reports, and updates to communicate product status and progress to the team.
• Ensure product information and documentation are accurate, organized, and easily accessible.

User Experience and Feedback Collection

• Collaborate with customer support and operations teams to gather and analyze user feedback on product performance and system usability.
• Identify patterns in feedback and suggest potential improvements to enhance the overall user experience.
• Support the team in testing product features and documenting findings.

Ad-hoc Product Support Tasks

• Perform ad-hoc tasks related to product research, data analysis, documentation, and project coordination as assigned by the Product Specialist
• Assist in improving internal workflows and processes to support efficient product development and system implementation.

Job Requirements

• Degree in Business, Marketing, Information Technology, or a related field.
• 1-3 years of experience in product support, project coordination, or related roles.
• Experience in market research, data analysis, product management, or system-related projects is an advantage.
• Basic understanding of product development processes and project coordination.
• Strong organizational and time-management skills with attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace and Figma. 
• Familiarity with project management tools (ClickUp) is a plus.
• Good written and verbal communication skills in English and Mandarin.
• Analytical thinking with a proactive attitude toward learning and adapting to new challenges.

Other Requirements

• Self-motivated, adaptable, and able to work independently in a remote environment.
• Ability to coordinate with multiple teams and manage tasks effectively.

Skills