Job Description

• Provide administrative support to the sales team by preparing sales reports, managing schedules, handling customer inquiries, and maintaining records of sales activities.
• Assist in coordinating and managing bookings for individual visitors, group packages, corporate events, and special promotions. Ensure that all booking details are accurately captured and communicated across departments.
• Serve as the point of contact for clients during the booking process, handling any questions or concerns, and ensuring that all details of their visit are clear.
• Assist with organising and coordinating events, including corporate outings, school groups, and private parties. Work closely with the events team to ensure smooth execution.
• Prepare and process contracts, invoices, and other documentation for clients. Ensure all required paperwork is completed and filed properly.
• Track sales performance and prepare regular reports on sales metrics, booking status, and progress toward sales goals.
• Maintain and update customer information in the CRM system. Ensure the sales team has accurate and up-to-date client records for future follow-ups and marketing campaigns.
• Work closely with the marketing, operations, and guest services teams to ensure that all sales initiatives, promotions, and events are executed seamlessly.
• Assist in the preparation of sales presentations, proposals, and other materials for the sales team to present to potential clients.
• Ensure timely follow-up with clients to confirm bookings, answer questions, and resolve any issues before and after their visit to the resort.
• Provide a high level of customer service by addressing client inquiries promptly and professionally, ensuring customer satisfaction.

Job Requirements

• A degree in Business, Hospitality Management, Marketing, or a related field is preferred.
• Minimum of 1-2 years of experience in sales coordination, customer service, or administrative support, preferably within the hospitality, entertainment, or tourism industry.
• Fluent in Chinese (Mandarin or other dialects), Bahasa Melayu and English.
• Strong organisational and multitasking skills, with the ability to manage multiple bookings and projects simultaneously.
• High attention to detail to ensure that all customer requests, bookings, and documentation are accurately processed.
• Excellent verbal and written communication skills.
• A customer-first attitude, with a focus on ensuring positive guest experiences and resolving any issues.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment and collaborate with multiple departments.
• Ability to adapt quickly to changing priorities and manage deadlines in a fast-paced environment.
• Familiarity with theme park operations and recreation services is a plus.

Skills