Job Description

Be the friendly face that starts every great meal, working with us at My Streams Sdn Bhd as we serve authetic northern indian flavours and build warm neighbourhood hospitality. Join a hands-on F&B team where good service and simple systems make big differences to guest experience.

Your role keeps the front of house running smoothly by coordinating seating, communications, and daily handovers so service and kitchen teams can do their best work.

Your Growth & Impact

• Sharpen guest service skills through daily face-to-face interactions and varied shift responsibilities.
• Build operational experience by managing reservations, POS transactions, and shift handovers.
• Expand your network across front-of-house and kitchen teams, positioning you for lead or supervisory roles.

Job Requirements

Responsibilities

Front Desk Operations

• Greet guests, confirm reservations, and manage the waitlist to keep seating fair and efficient.
• Answer phone and online enquiries, take bookings, and relay special requests clearly to staff.

Guest Relations & Communication

• Handle guest enquiries and minor complaints calmly, escalating to the manager when needed.
• Share timely front-of-house updates with kitchen and service teams to prevent delays.

Admin & Coordination

• Process payments, issue receipts, and operate the POS with accuracy.
• Maintain simple records, prepare shift handover notes, and assist with light administrative tasks.

Requirements

Qualifications & Experience

• Minimum 2 years experience in an F&B front desk, host, or receptionist role.
• Secondary education or equivalent is preferred but not mandatory.

Hard Skills & Knowledge

• Experience with customer service desk duties, reservation handling, and guest tracking systems.
• Clear verbal communication skills in English; additional local languages are a plus.
• Attention to detail for bookings, billing, and shift handovers, plus basic POS and cash handling knowledge.

Soft Skills & Qualities

• Friendly, composed, and professional front-of-house presence during busy periods.
• Good time management, teamwork, and a willingness to learn and support colleagues.

Skills