NEX CORPORATEIT SDN.BHD.

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●        Provide onsite Systems and Network support to clients on daily operations.
●        Onboarding and offboarding process in desktop workflow.
●        Handle Level 1 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.
●        Resolve case tickets raised by customers, maintaining detailed record daily.
●        Collaborate with Level 2 Support team to analyze and resolve complex problems.
●        Engage with multiple stakeholders, including internal technical teams, external technical teams and customer personnel.
●        Develop and maintain technical documentation, including troubleshooting guides.
●        Sharing of knowledge through technical documentation, knowledge-based articles and team sharing sessions.
●        Stay updated with emerging technologies and industry best practices to enhance service delivery.
●        Any other ad hoc duties as assigned.

This job is about helping clients with their tech issues, like servers and networks. You might like this job because you get to solve problems, work with teams, and learn about new technologies every day!

Kerja ini adalah sebagai L1 Systems Engineer, di mana anda menyediakan sokongan sistem dan rangkaian kepada pelanggan setiap hari. Anda mungkin berminat dengan kerja ini kerana ia melibatkan penyelesaian masalah teknikal dan kerjasama dengan pelbagai pasukan untuk memastikan operasi berjalan lancar.

Computer Engineering

Computer Networks

Network Engineering

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●_______ Provide onsite Systems and Network support to clients on daily operations.
●_______ Onboarding and offboarding process in desktop workflow.
●_______ Handle Level 1 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.
●_______ Resolve case tickets raised by customers, maintaining detailed record daily.
●_______ Collaborate with Level 2 Support team to analyze and resolve complex problems.
●_______ Engage with multiple ...

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NEX CORPORATEIT SDN.BHD.

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Company Profile

NEX CORPORATEIT SDN.BHD.