Job Description

We are looking for a talented Instructional Designer/Technical Writer to develop and implement effective product and implementation training courses for our award-winning Information Risk Management products. You will be responsible for creating engaging and educational content that will support our customers, from administrators and end-users to developers and IT architects. Join a rapidly growing company that delivers solutions for an increasingly critical component of information technology.

Acting as owner for all product documentation in your area, your core responsibility will be to document product and implementation training courses and keep pace with our rapid software development lifecycle. You will also participate in design, review, and testing cycles, playing the role of anticipating the impact of new products and technologies for our users. The team here is genuinely excited about our cutting-edge products. We are seeking a candidate who shares our enthusiasm and commitment to excellence.

Responsibilities

* Design and develop interactive and engaging training content, including e-learning modules, instructor-led training materials, and user manuals.

* Collaborate with subject matter experts SMEs to gather information and ensure the accuracy of training content.

* Develop comprehensive training programs that cover product features, best practices, and implementation strategies.

* Write clear, instructional content tailored to diverse audiences, including administrators, developers, and end-users.

* Create supporting material/media (audio, video, simulations, games and so on).

* Learn and deepen your knowledge of NextLabs products and integrated third-party products.

* Manage the lifecycle of training projects, ensuring timely delivery and alignment with product updates and releases.

* Utilize various learning management systems (LMS) and technical writing tools to deliver training content.

* Evaluate the effectiveness of training materials and make improvements based on feedback and performance metrics.

Job Requirements

Required Skills

* Bachelor's degree/Diploma in Computer Science, Information Technology, or a related field.

* At least 3 years’ experience in developing instructional materials for enterprise software applications.

* Ability to write clear, succinct and accurate documentation, including conceptual information and procedural instructions for administrators, developers and end-users.

* Ability to work independently with minimal supervision.

* Ability to ramp up quickly on new technologies.

* Excellent interpersonal communication skills and ability to work with globally dispersed teams.

Desired Skills

* Knowledge of instructional design theories and best practices.

* Familiar with tools for generating LMS content and training courses.

* Experience developing training courses for applications in the Cloud.

* Knowledge of risk management or identity management software products is a plus.

Skills