Ocard Rewards & Loyalty (M) Sdn Bhd

Founded in 2014 in Taipei, Taiwan, Olis Innovation is an online platform that provides customized app development, big data analysis, and marketing promotion for customers.​
The main product is Ocard for Business, a one stop SaaS CRM solution for small and medium size offline stores.​
<ul>
<li>One-stop CRM and marketing SaaS solution designed specifically for offline businesses​</li>
<li>Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more​</li>
</ul>

About Us

<ul>
<li>Responding to emerging needs for ready-to-use CRM tool with rapid implementation, and basing on Taiwan’s successful experiences, Ocard is ready to expand its sphere to nearby SEA countries​</li>
<li>Besides SaaS service, Ocard is to build a cross-segment and cross-border ecosystem in SEA , with unified customer ID and rewards​</li>
<li>Having entered into Hongkong, Malaysia, Japan, and Thailand will be Ocard’s next target markets</li>
</ul>

Our Focus

Job Description
We are a fast-growing startup company that hopes to make the world a better place through our creativity and technology. Founded in 2024, Ocard (from Taiwan) is a fast-growing CRM and marketing SaaS platform, using big data and AI designed specifically for B2C retailers and SMEs to build stronger relationships with their customers. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more​.
We’re expanding and looking for a proactive, driven Admin cum Key Account to grow our client base and be part of our exciting journey in reshaping the retail loyalty landscape.
<h3>Key Responsibilities:</h3>
<ul>
<li>Client Onboarding: Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation.</li>
<li>Account Management: Build strong relationships with key clients and act as their go-to person for all post-sale needs.</li>
<li>Product Support: Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results.</li>
<li>Issue Resolution: Respond to client queries promptly and coordinate internally to solve any issues effectively.</li>
<li>Client Retention: Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities.</li>
<li>Performance Tracking: Analyze client performance metrics and prepare reports or suggestions for optimization.</li>
<li>Cross-Team Coordination: Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience.</li>
</ul>
Highlights
<ul>
<li>Competitive salary with performance incentives</li>
<li>Allowance and medical claims</li>
<li>Join a growing company with regional presence and big ambitions</li>
<li>Supportive and collaborative team culture</li>
<li>Opportunity to grow in a fast-scaling tech company</li>
<li>Meaningful work that helps businesses build real customer relationships</li>
</ul>

This job is for an Admin cum Key Account at a cool startup helping retailers connect with customers using tech. You might like this job because you’ll build strong client relations, get great pay perks, and grow in a supportive team!

Customer Relationship Management

Key Account Management

Administrative Functions

Client Onboarding

Job Description
We are a fast-growing startup company that hopes to make the world a better place through our creativity and technology. Founded in 2024, Ocard (from Taiwan) is a fast-growing CRM and marketing SaaS platform, using big data and AI designed specifically for B2C retailers and SMEs to build stronger relationships with their customers. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM a...

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Company Profile

Ocard Rewards & Loyalty (M) Sdn Bhd