Hospitalization & Surgical, Personal Accident and Life Insurance Coverage

Comprehensive Insurance Coverage

Outpatient Medical and Dental Claim Reimbursement

Medical & Dental Benefits

Such as Annual Leave, Sick Leave, Hospitalization, Marriage, Maternity/Paternity, Study/Exam, Pilgrimage, Compassionate, Replacement, etc...

Various Leave Entitlements

Fun staff trips, annual dinners, social events & long service awards — we work hard, celebrate often, and grow together as a team!

Work Hard, Play Hard!

Meals and accommodation, travel insurance, duty allowance, mileage/transportation claims, mobile phone allowance 

Work Related Allowances

You will be given opportunities to enhance your professional and personal development

Training & Development

Pacific World Travel Sdn Bhd

Pacific World Travel Sdn Bhd (PWT), established in 1965, is a leading travel representation company in Malaysia, specializing in connecting international travel brands with local tour operators and agents.&nbsp;

PWT has two major divisions, one that acts as a General Sales &amp; Services Agency (GSSA) for airlines while the other operating as Marketing Representation Services for Tourists Board, tourism destinations, hotels, car rental and cruise line companies ensuring exclusive marketing and sales strategies are implemented.&nbsp;

Focused solely on B2B, PWT does not engage in retail, allowing for strong, non-competing partnerships within the travel industry. With in-depth knowledge of the Malaysian market, a wide distribution network, and a professional, experienced team, PWT is known for delivering reliable and effective support to its Principals and partners.&nbsp;

Who We Are

At Pacific World Travel Sdn Bhd, we foster a professional, supportive, and collaborative work environment where teamwork, respect, and integrity are at the core of everything we do. We value open communication and encourage the sharing of ideas to improve and grow — both as individuals and as a company.&nbsp;

We believe in nurturing talent and providing opportunities for continuous learning. While we hold ourselves to high standards, we also support each other to achieve shared goals in a positive and respectful atmosphere.

&nbsp;
<h3>What You Can Expect Working With Us</h3>
<ul>
<li>A stable and established company with over 50 years of experience in the travel industry &nbsp;</li>
<li>A respectful, inclusive, and team-oriented culture &nbsp;</li>
<li>Opportunities to grow your career and build strong industry relationships &nbsp;</li>
<li>Guidance and support from experienced colleagues and leadership &nbsp;</li>
<li>A professional environment that values both individual contribution and collaborative success &nbsp;</li>
<li>Exposure to working with international travel brands and partners</li>
</ul>

Our Company Culture

The Customer Sales Support Executive is responsible for handling customer inquiries, ticketing, sales operations, and administrative support while contributing to the company’s overall sales and marketing initiatives. This role requires excellent customer service skills, strong attention to detail, and the ability to collaborate effectively with internal teams, principal airlines, and external partners. The ideal candidate will support operational efficiency, uphold service excellence, and help drive overall business performance.

Key Responsibilities
<ul>
<li>Provide customer service, bookings, and ticketing for FIT and GIT clients, handling inquiries with accurate travel and documentation information.</li>
<li>Manage daily sales and administrative tasks, including sales reports, ticketing authority, pre-flight checks, queue management, and BSP data collection.</li>
<li>Resolve customer and trade partner issues promptly and professionally.</li>
<li>Coordinate with Principal offices on fares, refunds, reschedules, and any issue arise from customers.</li>
<li>Assist in preparing monthly reports include market and performance reports.&nbsp;</li>
<li>Build and maintain strong relationships with travel agents, airlines, corporate clients, and government authorities.</li>
<li>Support and participate in trade shows, promotions, briefings, seminars, and training to enhance brand visibility.</li>
<li>Contribute to product development and conduct market research to inform strategy and drive sales.</li>
</ul>

This job is for a Customer Sales Support Executive in the airline industry. You might like this job because it involves helping customers book flights, solving problems, and supporting sales efforts, all while working with airlines and travel agents!

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Company Profile

Pacific World Travel Sdn Bhd