Job Description

• Assist in handling customer inquiries and provide timely and professional customer service support;
• Coordinate order processing, cargo tracking, and the preparation and management of related documents;
• Maintain close communication and collaboration with internal and external teams such as sales, production, and logistics;
• Maintain accurate customer information and follow up on ongoing project progress to ensure smooth order delivery and execution.

Job Requirements

• Excellent communication and coordination skills, fluent in spoken and written Chinese and English;
• Proficient in Microsoft Office software, able to quickly learn and master the company's internal systems;
• Meticulous, responsible, and capable of working independently;
• Customer-oriented mindset, able to understand the urgency of customer needs and proactively respond;
• Prior experience in manufacturing or international trade is preferred.

Skills