Job Description

 💡 WHY this roles matter to us?

● You have an opportunity to shape how thousands of users experience parking daily

● Your decisions directly impact retention, trust, and long-term contracts

● You influence product, ops, and system design through real-world feedback 

🔥 High-level work scope of this job

● Lead and hype up the Customer Success team — setting the standard for fast responses, great vibes, and high-quality support

● Own the entire customer journey across ParkIt’s ecosystem: B2C app users, B2B partners, and cashless parking system customers

● Be the go-to person when things escalate — handling issues calmly, clearly, and confidently

● Work closely with Ops, Tech, and Product teams to fix problems fast and make the system better over time

● Build strong relationships with councils, operators, and enterprise clients (yes, including serious stakeholders)

● Track customer feedback, complaints, and system performance to spot friction points early

● Turn real customer pain points into practical improvements across product, process, and service delivery

Job Requirements

😎 What we want from you

(We can be flexible about them😃)

● Have 1–3 years experience in Customer Success, Operations, Service Leadership, or CX

● Understand that UX isn’t just design — it’s how systems behave under stress

● Are comfortable managing government bodies, councils, and large operators

● Stay calm when systems fail — and communicate even better when they do

● Can lead a team (believes in team work)

● Think in flows, journeys, and outcomes, not just tickets and tasks

● Speak English & Bahasa Malaysia confidently (Mandarin is a bonus)

● Uses tech a lot to make life easier 

● Somewhat good in Google Sheet, Word, Slides or Microsoft products

Skills