Car Park

Attractive Group Hospitalisation Insurance

Insurance

Company Lunch

Company Trip

Laptop

Hybrid Working Hours

TWY Search International Sdn Bhd

Committed To Build Success Within Ourselves In Order To Provide Exceptional Services.
We will Service Our Clients And Candidates To The Best Of Our Abilities.
We Do This With Uncompromising Professionalism, Integrity And Business Ethics.

Mission Statement

Fun And Young Working Environment Fostering A Great Working Culture
Transparency - Being True To Ourselves
Open Concept - No Barrier Of Communication

Our Culture

Job Summary
Handles customer inquiries, expedites critical orders, resolves issues, and ensures smooth communication between customers and the sales team. Maintains records and supports process improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities
<ul>
<li>Manage quotes, orders, backlogs, invoicing, returns, and discrepancies.</li>
<li>Support sales team and customers with order tracking, stock queries, and reporting.</li>
<li>Resolve customer claims/complaints in line with consumer laws.</li>
<li>Maintain accurate records (electronic and/or hard copy).</li>
<li>Identify and contribute to process improvements.</li>
<li>Collaborate with internal/external stakeholders and respond to senior management requests.</li>
</ul>

This job is a Customer Service Executive in the semiconductor industry, based in Bayan Lepas, Penang. You might like this job because it involves helping customers, solving problems, and improving processes to keep everyone satisfied and productive!

Customer Service

Communication

Order Processing

Interpersonal Communications

Job Summary
Handles customer inquiries, expedites critical orders, resolves issues, and ensures smooth communication between customers and the sales team. Maintains records and supports process improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities



-Manage quotes, orders, backlogs, invoicing, returns, and discrepancies.


-Support sales team and customers with order tracking, stock queries, and reporting.


-Resolve customer claims/complaints ...

Customer Service Executive | Semiconductor Industry | Bayan Lepas, Penang (AF)

TWY Search International Sdn Bhd

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TWY Search International Sdn Bhd