Job Description

The Opportunity

We are looking for a disciplined, self-starting professional to manage our front-line operations. This is a dual-impact role: you will be the primary navigator for our sales inquiries and the steward of our office environment. We value direct communication and the ability to work without constant supervision. If you take pride in “owning” your results and prefer a highly-autonomous environment, this role is designed for you. 

Key Responsibilities

1_Lead Management & Conversion

• Inquiry Ownership: You will be the first point of contact for all incoming Sales leads via Pinkcollar's WhatsApp, phone, and email. You are expected to manage these conversations decisively, moving prospects through our qualification process with efficiency.
• Proactive Follow-ups: We don’t wait for our leads to go cold. You will manage the follow-up cycle independently, ensuring every query is resolved or transitioned to the next stage of the sales funnel.
• Data Integrity: You will maintain our lead database with precision, ensuring all interactions are documented and actionable.

2_Office Administration & Professional Reception

• Front-of-House Stewardship: You will manage the reception experience for all visitors (clients, workers & partners), ensuring our brand is represented with professional authority and warmth.
• Operational Oversight: You will take full responsibility for the office environment. This includes managing vendor relationships, coordinating maintenance, and ensuring the workspace is consistently functional and professional.
• Administrative Flow: You will oversee essential administrative tasks—from documentation to stock management—anticipating needs for our office before they become urgent.

Job Requirements

• Ideally, minimum 1-3 years work experience in either sales, telemarketing/ telesales, business development, customer service, clerical & administrative work or office management. 
• Prior experience in Sales and track record in delivering on revenue targets is an advantage!

The Ideal Profile

• Decisive Communicator: You speak and write with clarity and respect. You prefer getting to the point and value other people’s time as much as your own.
• Independent Problem-Solver: You are someone who sees a friction point, whether it’s a difficult query or a broken office proces, and fixes it without needing a step-by-step manual.
• Organized Mindset: You naturally create order out of chaos. You dislike missed deadlines and messy data.
• Professional Resilience: You handle high-pressure days with a calm, “in-control” demeanor.
• You are often told that you make sound judgement calls and decisions. 
• You take initiative towards self-development, and can flexibly work independently & as part of a team.

*** This role is open to all academic backgrounds

If you are interested and/or have any questions, please email zenna@hirepinkcollar.com and CC tasya@hirepinkcollar.com with your resume and cover letter.

Skills