Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Principal Duties &amp; Responsibilities<ul><li>Monthly sales monitoring (TCF compliance) in order to identify if there are any breaches of sales conduct or requirements. Ensure that the policyholders are treated fairly from the prospecting stage to the end of the contractual relationship (sales quality).</li><li>Promote sales compliance awareness to the Agency Force, including communicating common observations noted from PAMB Compliance reviews (i.e. Agency Office Visits, Welcome calls, review on customer fact find forms, etc) for their notation and improvement.</li><li>Agency Office Visits (AOV) – Join visit with Compliance and to do FUFT (if required).</li><li>Welcome call (monthly) – report generation, FUFT for Agents &amp; Leaders feedback (half-yearly), sample listening to audio file &amp; feedback</li><li>YLP form review – sample review&nbsp;and FUFT</li><li>Liaise and coordinate between various departments on any risks and compliance issues arise. Follow up with agencies on requirement to be done.</li><li>Quarterly reporting to management on the observation of key risk register and risk trend monitoring on agency distribution risk. Highlight to supervisor if there is any observation needs monitoring.</li><li>Quarterly – i) Same contact details tracking &amp; monitoring ii) Sensitive Information Transfer – Compile and revert to Info Risk.</li><li>Check with users on User Developed Application (UDA) for any changes and revert to Info Risk</li><li>Prepare agency related compliance reporting. ie. Data transfer, Key Risk Report, UDA, Sensitive data, Turnbull, PDPA, etc.</li><li>Liaise with Risk &amp; Compliance department on any issues/enquiries which related to agency.</li><li>Half yearly review and preparation of Regulatory Compliance Self-Assessment (RCSA) for sign off and reporting to Compliance.&nbsp;</li><li>Business Impact Analysis (BIA) – update the yearly BIA and check for validity with the respective sections before sending the checklist to BCP team for review and signed off by the GM.</li><li>Ad hoc – Incident Reporting with monthly follow up and status update until closure.</li><li>Response to any new regulatory guidelines and obtain sign off and reporting to Compliance.</li><li>Follow up with AD team on the updates of Call Tree for Agency Distribution to Business Continuity Management.</li><li>Ensure Agency Force attend and complete all the mandatory Compliance training, e.g. AML, ABC, Sales Compliance Refresher, etc, as defined from time to time by the Company.</li><li>Monitoring of Policy Violation of PDPA – check with violators and the counter actions required.</li><li>Attend workshop/seminar/meetings that are held by risk/compliance ie. Scenario Analysis, Risk &amp; Control Assessment Workshop.</li></ul>&nbsp; Job Requirements<ul><li>Degree in Business Administration, Insurance, Risk &amp; Compliance</li><li>At least 3 years of working experience as Risk &amp; Compliance Officer in Financial Institutions</li><li>Preferably candidates who possess insurance knowledge.</li><li>Good work ethics. Able to work independently, resourceful and can be relied on to follow up and complete tasks.</li><li>Proficient in English, strong communication, interpersonal and presentation skills.</li><li>Self-motivated with a positive attitude.</li><li>Meticulous and able to perform well under pressure. Work independently with less supervision</li><li>External &amp; Internal Audit Experience will be considered</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is for a Manager in Agency Governance at Prudential. You might like this job because you&#x27;ll ensure fair treatment for customers, promote compliance, and work closely with teams to manage risks in a diverse, supportive environment.

Kerja ini adalah untuk mengawasi dan memastikan standard kepatuhan dalam agensi Prudential. Anda mungkin berminat dengan kerja ini kerana ia melibatkan pemantauan penjualan, melatih agen, dan berkolaborasi dengan pelbagai jabatan. Anda juga akan dapat membantu menjaga kepentingan pelanggan dan mengurus risiko.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Principal Duties and Responsibil...

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