Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.JOB SCOPE: The incumbent is responsible to deliver exceptional PRUexperience service that sets us apart and make customer service a strategic advantage<ul><li>Provide the solutions for seamless experience in customer servicing and customer promise area</li><li>Increase the customer experience NPS and reduced complaints</li><li>Increase the adoption of capabilities available in PruServices and related areas</li></ul><h3>PRINCIPAL DUTIES &amp; RESPONSIBILITIES:</h3><ul><li>To provide focused support and independent execution over the in-country Business Digital Roadmap in support of Business Strategic KPIs.</li><li>To be a key contributor in the execution of GTM and GO-LIVE plans with business.</li><li>Ensure the alignment with Group Steering Committee road maps according to business priorities with diligent tracking and follow up.</li><li>Drive maintenance of existing systems ensuring smooth transitioning to digital strategies for the business and customers</li><li>To give undivided support for a culture of innovation and agility that is fostered within the team and relevant stakeholders.</li><li>Delivery &amp; reporting of all assigned prioritised projects to the approved quality, timeline and budgets as defined in the business case.</li><li>Supporting a culture of benefit realisation, change management &amp; innovation in the delivery of assigned projects</li><li>Proactively resolving any project related interdependencies between the respective project, and escalating if resolution cannot be achieved</li></ul>JOB SPECIFICATION:&nbsp; &nbsp;Qualifications<ul><li>Degree from a recognized University preferably in Business, Insurance Studies, Information Technology, Computer Sciences, etc.</li><li>Professional qualification in Life Insurance i.e., Malaysian Insurance Institute (MII), Chartered Institute of Insurance (CII), Life Office Management Association (LOMA), Australian Institute of Insurance (AII), International Claim Association (ICA) or other related to Life Insurance Industry would be an added advantage.</li></ul>Experience<ul><li>A minimum of 5 years working experience. Experience in Life insurance Industry with basic operational knowledge in Life Administration, Actuarial, Agency Administration and Finance would be an added advantage</li></ul>Knowledge <ul><li>Knowledge in programming languages such as Python, Java, SQL, AI and mobile development will be advantageous</li><li>Knowledge in SCRUM and other Agile development methodology will be advantageous</li><li>Articulate and proficient in written and spoken English. Basic knowledge of Asian language and Mandarin in written and spoken will be a value-added advantage</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is a Manager for Servicing Platforms at Prudential, where you&#x27;ll ensure top-notch customer service. You might like this job because you’ll lead innovative projects, enhancing customer experiences and fostering a culture of growth and inclusion!

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.JOB SCOPE: The incumbent is resp...

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