Job Description

About Us: Rigstudio is a leading online furniture retailer dedicated to providing high-quality, stylish, and affordable furniture solutions to our customers. As we continue to grow, we are seeking a dynamic and results-driven Telesales Representative to join our team.

Job Overview: As a Social Media Sales Representative, you will be responsible for engaging with our online community on Instagram and Facebook, responding to customer inquiries, and actively driving sales through these platforms. Your role involves building positive relationships with customers, showcasing our furniture products, and providing a seamless purchasing experience. This position offers an exciting opportunity to play a key role in our e-commerce success and contribute to the growth of our online furniture business.

Responsibilities:

1. Customer Engagement: Interact with customers on Instagram and Facebook, responding to inquiries, comments, and direct messages in a timely and professional manner.
2. Product Promotion: Showcase our furniture products through engaging content, images, and features to stimulate customer interest and drive sales.
3. Sales Closing: Actively guide customers through the sales process, provide product information, and facilitate the completion of purchases.
4. Relationship Building: Foster positive relationships with customers through personalized interactions, addressing concerns, and ensuring customer satisfaction.
5. Social Listening: Monitor social media channels for trends, customer feedback, and opportunities to enhance our online presence.
6. Collaboration: Work closely with the marketing and sales teams to align social media activities with overall business objectives.
7. Sales Reporting: Track and report key metrics related to social media sales performance, providing insights to optimize strategies.

Job Requirements

Education and Experience:

1. High school diploma or equivalent; bachelor’s degree in marketing, business, or a related field is a plus.
2. Proven experience in social media management and sales, with a track record of success in the e-commerce or furniture industry.

Skills:

1. Exceptional communication and interpersonal skills, with the ability to engage effectively with customers on social media platforms.
2. Strong understanding of Instagram and Facebook Business functionalities for promotional and sales purposes.
3. Creative mindset with the ability to create engaging and visually appealing content to showcase furniture products.
4. Results-driven with a focus on meeting and exceeding sales targets.
5. Problem-solving skills to address customer inquiries and concerns in a timely and effective manner.

Technical Skills:

1. Proficient in using social media management tools and analytics to track and report key performance metrics.
2. Expertise in Microsoft Excel for data analysis, reporting, and managing sales-related information.

Abilities:

1. Customer-centric approach with a commitment to providing exceptional service and building positive relationships.
2. Ability to multitask and manage time effectively in a fast-paced social media sales environment.
3. Adaptability to stay informed about industry trends, product features, and changes in social media algorithms.

Knowledge:

1. Understanding of social media trends and best practices for business promotion and sales.
2. Basic knowledge of furniture styles, materials, and industry terminology.

Other Requirements:

1. Availability to work flexible hours, including evenings and weekends, to align with peak social media activity times.
2. Enthusiastic and self-motivated, with a passion for contributing to the growth of an e-commerce furniture business.
3. Ability to work collaboratively with cross-functional teams, including marketing and sales.

Preferred Qualifications:

1. Previous experience in a similar role within the e-commerce or furniture industry.
2. Additional certifications or training in social media management or digital marketing.
3. Familiarity with additional social media platforms beyond Instagram and Facebook.

If you possess these qualifications and are eager to take on the exciting challenge of driving sales through social media for our e-commerce furniture business, we encourage you to apply for the Social Media Sales Representative position at Rigstudio. We look forward to welcoming a motivated and skilled individual to our dynamic team!

Skills