Job Description

About Real Fitness

Real Fitness is a leading personal training company dedicated to helping everyday people transform their bodies, health, and confidence. With 3 branches and a fast-growing team, we provide a premium coaching experience backed by strong systems, deep care, and a culture built on professionalism, growth, and empowerment.

We believe in:

• High standards & structured systems
• Warmth, care, and human connection
• Teamwork and accountability
• Providing the best experience for every client, every day

Our Admin team is the heart of the business — the first impression, the organiser, the problem-solver, and the glue that holds the entire client experience together.

Roles : 

1. Front Desk & Member Administration

* Greet and assist clients in person, online, or via phone/email in a professional and friendly manner.

* Manage member check-ins, class bookings, and cancellations via the gym’s CRM or booking system.

* Handle membership registrations, renewals, upgrades, and payments (cashless and POS).

* Maintain accurate and confidential member databases and attendance records.

* Issue invoices, receipts, and membership cards as required.

2. Scheduling & Coordination

* Support the gym’s class and trainer scheduling, ensuring accurate timetables.

3. Office & Facility Administration

* Monitor cleanliness and maintenance of reception, training zones, and recovery areas (infrared sauna, cold plunge, shower room, etc.).

* Liaise with vendors and service providers (cleaning, repairs, equipment maintenance).

* Ensure compliance with safety and hygiene protocols.

4. Financial & Reporting Support

* Record daily sales and attendance summaries.

* Track membership revenue, petty cash, and expense claims.

* Support management with monthly reports and inventory audits.

* Assist in payroll or trainer commission calculations if needed.

5. Customer Relations & Marketing Support

* Collect client feedback and relay to management for continuous improvement.

* Support social media or marketing campaigns (e.g. posting class schedules, promotions).

6. Systems & Compliance

* Maintain confidentiality of all client data and business records.

* Ensure all paperwork, consent forms, and liability waivers are properly filed.

* Update internal SOPs or checklists to reflect new operational changes.

7. Employee Records & Compliance

* Track attendance & leave records & reporting 

* Manage Working hour replacement

* Manage HR policies & SOP updates are executed & communicate

* Manage Working hour replacement

8. Employee Relations

* Handle staff enquiries

* Coordinate training, evaluations, and performance notes

* Manage staff discipline and warnings

Job Requirements

Key Requirements

Must-Haves

• Strong communication skills (friendly, clear, professional).
• Highly organised with good attention to detail.
• Positive energy and ability to make clients feel welcomed.
• Basic computer skills (Excel/Sheets, WhatsApp, Google Workspace).
• Customer service experience (fitness, retail, hotel, clinic, café is a bonus).
• Reliable, responsible, and able to work independently.
• Problem solver with a “figure it out” attitude.

Nice to Have

• Experience in a fitness studio or service-based business.
• Admin or receptionist experience.
• Ability to multitask in a fast-paced environment.
• Interest in fitness, wellness, or personal development.

Skills